Kristina Theo
Little River,SC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of post-secondary education
18
18
years of professional experience
Work History
Regional Claims Adjudication
CVS/Omnicare
Little River, WI
11.2008 - Current
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized various software and tools to streamline processes and optimize performance.
- Achieved cost-savings by developing functional solutions to problems.
- Operated a variety of machinery and tools safely and efficiently.
- Managed inventory by restocking medications and supplies regularly.
- Educated patients on proper medication usage and potential side effects.
- Maintained cleanliness and organization of the pharmacy workspace at all times.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Managed filing of prescriptions, both electronically and manually.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Restocked shelves with new supplies of medications as needed.
- Organized work areas so that everything was easily accessible when needed.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Verified prescriptions and drug labels, documents and packages.
- Interpreted and processed medication orders under supervision of pharmacist.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Collaborated with pharmacist to accurately measure and prepare medication doses, ensuring proper packaging and labeling of prescriptions.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Provided education materials about medications to patients upon request.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Administered flu shots and other vaccinations as certified and in accordance with pharmacy regulations.
- Enhanced pharmacy efficiency by developing and implementing organizational systems.
- Prepared compound medications under the supervision of a licensed pharmacist.
- Performed regular medication audits to ensure compliance with regulatory standards.
- Conducted medication therapy management sessions under the guidance of a pharmacist.
- Operated cash registers to accept payments from customers.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Maintained proper storage and security conditions for drugs.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Established or maintained medications and other patient profiles.
- Transferred medication from vials to sterile, disposable syringes using aseptic techniques.
- Computed charges for medication or equipment dispensed to hospital patients and entered data into computer.
- Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Processed patient payments and handled insurance claims efficiently.
Education
Bachelor of Science -
Northeastern University
Boston, MA 09.1991 - 05.1996
Skills
- Prescription verification
- Medication therapy management
- Electronic health records
- Healthcare relationship management
- Organization and time management
- Problem-solving
- Analytical thinking
- Decision-making
- Remote office availability
- Supervision and leadership
- Attention to detail
- Conflict resolution
- Problem resolution
Timeline
Regional Claims Adjudication
CVS/Omnicare
11.2008 - Current
Bachelor of Science -
Northeastern University
09.1991 - 05.1996