Kristina Tienda
Phoenix,USA
Summary
Detail-oriented medical billing professional with extensive experience in submitting and managing claims, performing insurance verifications, and resolving billing inquiries. Proven capability in handling patient interactions and ensuring accurate billing processes, contributing to organizational efficiency and patient satisfaction.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Medical Billing Assistant
Prorenata Labs
Phoenix, AZ
12.2025 - Current
- Submitted and billed claims to insurance companies, ensuring accurate processing and timely reimbursement
- Followed up on claims to resolve issues and expedite payments
- Submitting Appeals to Insurance Companies
- Assist with Submitting Prior Authorizations
- Collected payments from patients at point of service
- Answering Patient Phone calls and Billing questions
- Processed requests for medical records from patients and providers
Medical Billing Specialist
Diamondback Health Care
Phoenix, AZ
01.2024 - 12.2025
- Processed billing claims for services rendered
- Submitted appeals to insurance companies to secure reimbursements for denied claims
- Followed up on worker's compensation claims to ensure timely resolution
- Conducted insurance verifications for patient coverage
- Follow up on claims
- Assist with Patient Admissions and Prior Authorizations
- Assisted with medical records requests to facilitate patient care and compliance
- Answered customer phone calls to address inquiries
Medical Biller
Arizona Center for Hand to Shoulder Surgery
Phoenix, AZ
05.2021 - 12.2023
- Processed billing claims for insurance reimbursement
- Followed up on unpaid claims to facilitate timely reimbursement
- Followed up on Workers' Compensation claims
- Submitted appeals to Insurance
- Verified insurance information to ensure accuracy of patient records
- Handled customer phone calls to address inquiries
- Assisted with medical records requests to support patient care
Dining Room Server/ Activities Assistant
Christian Care Center
Phoenix, AZ
03.2012 - 07.2021
- Coordinated with kitchen staff to ensure timely delivery of food orders, enhancing customer satisfaction
- Ensured cleanliness of dining area by clearing tables, sanitizing surfaces, and restocking supplies for optimal guest experience.
- Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
- Adhered to all food safety regulations to ensure the health and well-being of customers
- Communicated effectively with team members to coordinate table assignments for efficient seating arrangements
- Addressed customer complaints promptly and professionally, contributing to a positive dining atmosphere
- Trained new staff members on restaurant procedures, menu items, and customer service standards
Education
High School Diploma -
Brookshire High School
Phoenix, AZ09-2021
Medical Billing and Insurance Coding (Diploma) -
UEI College
Phoenix, AZ09-2021
Skills
- Medical billing
- Medical office
- EMR/EHR
- Insurance verification
- Appeals
- Cash application
- Financial resolution
- Data entry
- Organizational skills
- Medical terminology
- HIPAA
- Organizational skills
- Office Administration
- Administrative experience
- Customer service
- Medical Billing Certification
- Health management
- Medical Billing Certification
Certification
- CPR Certification, 06/01/24, Present
- Level One Fingerprint Clearance Card, 06/01/24, Present
- Medical Billing Certification, 09/01/21, Present
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Medical Billing Assistant
Prorenata Labs
12.2025 - Current
Medical Billing Specialist
Diamondback Health Care
01.2024 - 12.2025
Medical Biller
Arizona Center for Hand to Shoulder Surgery
05.2021 - 12.2023
Dining Room Server/ Activities Assistant
Christian Care Center
03.2012 - 07.2021
High School Diploma -
Brookshire High School
Medical Billing and Insurance Coding (Diploma) -
UEI College