Christine Drab-Hyman
Copiague,NY
Summary
Personable Organized Administrative Assistant with experience in managing high-priority tasks, administrative coordination, and office management. Strengths include strong communication skills, problem-solving ability and knowledge of multiple software platforms. Demonstrated ability to create efficient systems leading to improved overall productivity.
Overview
11
11
years of professional experience
Work History
Medical Billing Assistant
Nassau University Medical Center
01.2026 - Current
- Processed medical claims accurately using advanced billing software and electronic health records systems.
- Ensured compliance with insurance regulations, minimizing claim denials through thorough documentation review.
- Collaborated with healthcare providers to resolve billing discrepancies and clarify patient accounts efficiently.
- Led initiatives to streamline billing workflows, enhancing operational efficiency and reducing processing times.
- Safeguarded patient privacy, adhering to strict HIPAA regulations during all aspects of the billing process.
- Minimized errors in claim submissions through thorough pre-audit reviews, ensuring compliance with established protocols.
Administrative Assistant/Medical Biller
South Shore Counseling Center
01.2024 - 01.2026
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Scheduled appointments between clients and customers and internal staff members.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Administrative Manager
Northwell Health STARS Physical Therapy
10.2018 - 09.2024
- Developed and implemented administrative procedures to maximize efficiency.
- Supervised a team of administrative assistants tasked with coordinating travel arrangements, scheduling appointments, and providing customer service support.
- Assisted in the recruitment process by reviewing resumes and conducting interviews.
- Developed training materials for new hires on how to use office equipment efficiently.
- Supported staff through in-service training, providing mentorship and additional resources.
- Coordinated with managers and departments to interview new personnel and recognize excellent performance.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Medical Billing Assistant
ProHEALTH Care Associates
04.2015 - 08.2018
- Verified insurance coverage and eligibility for medical services rendered.
- Processed and submitted claims to insurance companies electronically or by paper.
- Resolved discrepancies between provider invoices, patient accounts, and insurance reimbursement.
- Investigated denials from insurance carriers and resubmitted claims as needed.
- Entered data into electronic billing system.
- Answered inquiries from patients regarding their bills and payment plans.
- Assisted patients in understanding the details of their billings and payments.
- Utilized various software programs such as Microsoft Office Suite, Electronic Medical Records, and Practice Management Systems.
- Reviewed patient accounts for accuracy prior to submission of claims to payers.
- Performed follow-up on unpaid or rejected claims with insurance providers.
- Reviewed Explanation of Benefits statements from insurers for accuracy against charges submitted to ensure proper reimbursement was received.
- Provided customer service support to patients over the phone related to billing questions or concerns.
Education
High School Diploma -
Wellington C Mepham High School
Bellmore, NY06.2007
Skills
- Clerical Support
- Scheduling
- Reception oversight
- Invoice Processing
- Data Entry
- Appointment Scheduling
- Office Administration
- Excel spreadsheets
- Complex Problem-Solving
- Customer and client relations
- administer training modules
- Senior leadership support
- Account balancing reconciliation
- Insurance eligibility verifications
- Billing and coding
- Supervising staff
- Medical Billing
- Administrative Support
Medical Professional
- 17 years of various medical knowledge
- Expertise in Microsoft Excel, and a wide variety of EMR systems
- organizing presentations, reports, worker's comp and medical billing
References
References available upon request.
Education and Training
other
Timeline
Medical Billing Assistant
Nassau University Medical Center
01.2026 - Current
Administrative Assistant/Medical Biller
South Shore Counseling Center
01.2024 - 01.2026
Administrative Manager
Northwell Health STARS Physical Therapy
10.2018 - 09.2024
Medical Billing Assistant
ProHEALTH Care Associates
04.2015 - 08.2018
High School Diploma -
Wellington C Mepham High School