Cheri Purcell
Dearborn Heights,MI
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
Receptionist /Medical Billing Assistant
Primecare Urgent Care
Novi, MI
03.2016 - Current
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted with special projects assigned by management when required.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Researched discrepancies between customer invoices and payments received.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Followed up on unpaid invoices to ensure timely collection of payments due.
- Collaborated with other departments to resolve any discrepancies in billing data or documentation.
Supervisor
Prudential Securities
Romulus, MI
01.2011 - 01.2016
- Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.
- Created schedules for security personnel shift rotations and monitored staffing levels to ensure adequate coverage at all times.
- Assessed current Security processes and procedures periodically making adjustments as needed in order maximize efficiency.
- Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
Education
High School Diploma -
Romulus Senior High School
Romulus, MI06-2008
Skills
- Administrative Support
- Data Entry
- Clerical Support
- Scheduling
- Positive and professional
- Recordkeeping and bookkeeping
- Multitasking and prioritization
- Organization skills
Timeline
Receptionist /Medical Billing Assistant
Primecare Urgent Care
03.2016 - Current
Supervisor
Prudential Securities
01.2011 - 01.2016
High School Diploma -
Romulus Senior High School
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