MADISON MUNZ
Lebanon,PA
Summary
Organized Receptionist known for productive and efficient task completion. Specializing in effective communication, time management, and customer service skills. Excel in environments requiring the ability to manage multiple tasks simultaneously and interact with people from diverse backgrounds. Use empathy, patience, and positivity to enhance workplace atmosphere and client satisfaction.
Overview
8
8
years of professional experience
Work History
Receptionist/Administrative Assistant/Billing Specialist
Lower Swatara Township
Middletown, PA
02.2025 - Current
- Greeted visitors and assisted them with inquiries to enhance their experience.
- Managed incoming calls, relayed messages, and directed inquiries to appropriate departments to ensure effective communication.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Performed data entry tasks into various computer systems accurately and promptly.
- Supported staff by preparing correspondence, organizing files, and managing document scanning and copying.
- Provided administrative support to various departments, assisting with document preparation and data entry.
- Supported administrative staff with filing, data entry, and document preparation.
- Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
- Assisted residents with forms and information related to township services.
Medical Office Assistant
Fishburn Family Medicine
Hershey, PA
04.2024 - 01.2026
- Checked patients in and out efficiently, ensuring smooth flow of appointments and minimizing wait times.
- Made inbound and outbound phone calls to assist patients with scheduling, rescheduling, and confirming appointments.
- Managed e-message pool, promptly responding to patient inquiries and ensuring timely follow-up.
- Completed prior authorizations and referrals, working closely with insurance providers and healthcare professionals to streamline patient care.
- Maintained accurate patient records and ensured data entry compliance with HIPAA guidelines.
- Utilized electronic health record (EHR) systems to manage patient files, appointments, and medical history.
- Handled incoming and outgoing mail, faxes, and other correspondence to maintain clear communication with patients and staff.
Vet Technician Assistant
Valley Animal Hospital
Palmyra, PA
05.2023 - 04.2024
- Enhanced patient care by assisting with medical procedures, including administering medications and vaccinations.
- Supported veterinarians in conducting diagnostic tests, resulting in accurate diagnoses and effective treatment plans.
- Contributed to the well-being of animals by monitoring their conditions during recovery from surgeries and treatments.
- Assisted with surgical procedures, ensuring a safe environment for both patients and staff members.
- Improved clinic efficiency by maintaining clean and organized workspaces for the veterinary team.
- Managed appointment scheduling effectively, optimizing time management for both staff members and clients while minimizing wait times.
Team Lead
Giant Foods
09.2022 - 12.2022
- Monitored team operations and workflow during busy periods, making adjustments to improve pace.
- Demonstrated positive work behaviors to influence team dynamics and standards to inspire staff members.
- Coached new employees struggling with specific tasks, trained new team members in customer service and store policies.
- Helped mitigate and resolve issues by analyzing a situation and implementing appropriate solutions.
- Assessed team workspaces, identified safety concerns, and removed hazards.
- Reviewed staff electronic and paper documentation for quality, timeliness, and consistency.
- Processed daily receipts, reconciled, and prepared daily deposits.
Cashier
Giant Foods
06.2018 - 09.2022
- Gave customers my full attention and attended to their needs.
- Provided information to customers on products and/or services.
- Engaged customers in pleasant conversation while completing cash register transactions.
- Bagged and wrapped products for customer purchases at checkout.
- Kept clean, organized and well-stocked checkout areas.
- Worked with supervisory team to meet customer needs.
- Promoted loyalty programs and store cards.
- Offered customers information about upcoming promotions and available items.
Education
Associate of Applied Science - Paralegal Studies
Bryant And Stratton College
Getzville, NY08-2026
Diploma -
Central Dauphin East High School
Harrisburg, PASkills
- Calendar management
- Phone system management
- Front desk operations
- Visitor management
- Customer communication
- Complaint resolution
- Administrative support
- Documentation management
- Clerical support
- Task prioritization
- PC proficient
- HIPAA compliance
- Audit reporting
- Problem analysis
- Attention to detail
- Visitor management
Activities
- Central Dauphin East High School - Created an Autism Support Buddy Group
- Central Dauphin East High School- Created a Suicide Prevention and Awarness Group
- Chambers Hill United Methodist Church - The Church Has Left the Building - annual day of community service
- Catra, Ronald McDonald House, Chambers Hill Elementary School - Meals-On-Wheels
- Catra - Exercise, feed and groom horses, Clean stalls and pens
- International Association of Administrative Professionals - Conference volunteer, 2019 Austin, TX and 2020 National Harbor, MD
Timeline
Receptionist/Administrative Assistant/Billing Specialist
Lower Swatara Township
02.2025 - Current
Medical Office Assistant
Fishburn Family Medicine
04.2024 - 01.2026
Vet Technician Assistant
Valley Animal Hospital
05.2023 - 04.2024
Team Lead
Giant Foods
09.2022 - 12.2022
Cashier
Giant Foods
06.2018 - 09.2022
Associate of Applied Science - Paralegal Studies
Bryant And Stratton College
Diploma -
Central Dauphin East High School