Summary

Overview

Work History

Education

Skills

Languages

Timeline

Vanessa Moreno

Miami,FL

Summary

Detail-oriented professional with extensive experience in customer service and office management. Committed to enhancing operational efficiency and fostering team collaboration.

Overview

years of professional experience

Work History

Office Manager /Medical Billing Assistant

Florida Family Laboratory, Inc.

Coral Gables, FL

02.2014 - 03.2015

Coordinated daily office operations to ensure efficient workflow and communication.
Managed scheduling and appointments for staff, optimizing time management and resource allocation.
Maintained accurate records using electronic filing systems, enhancing data retrieval efficiency.
Assisted in onboarding new employees, providing training on office protocols and procedures.

Billing and Collections Specialist

Beraja Medical Institute

Coral Gables, FL

08.2011 - 08.2012

Processed patient billing inquiries to ensure accurate account management.
Coordinated collections efforts, reducing outstanding balances through effective communication.
Reviewed and reconciled accounts, identifying discrepancies for timely resolution.
Assisted in the development of billing protocols to enhance operational efficiency.

Bank Teller

Regions Bank

Miami, FL

06.2008 - 12.2008

Processed customer transactions efficiently, ensuring accuracy and compliance with bank policies.
Assisted customers with account inquiries, fostering strong relationships and enhancing client satisfaction.
Maintained cash drawer integrity through regular balancing and reconciliation of daily transactions.
Identified and resolved issues related to customer accounts, contributing to improved service delivery.

Medical Coding and Billing Specialist

Citrus Health Network

Hialeah, FL

01.2005 - 04.2007

Analyzed and coded medical records for accurate billing and compliance with regulations.
Reviewed claims submissions to ensure adherence to insurance guidelines and minimize denials.
Collaborated with healthcare providers to clarify patient data and resolve discrepancies in coding.
Trained new staff on coding protocols, software systems, and billing procedures to enhance team efficiency.
Implemented process improvements that streamlined workflow and reduced claim processing times.
Conducted audits of coded data to maintain accuracy, identifying areas for training and development.
Managed communication between departments to facilitate timely resolution of billing inquiries and issues.