Kristina Tiggs
Chicago,IL
Summary
Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance.
Overview
3
3
years of professional experience
Work History
Certified Phlebotomy Technician
Quest Diagnostics
03.2023 - Current
- Enhanced patient comfort by maintaining calm and professional demeanor during blood draw procedures.
- Ensured accurate specimen collection by following established phlebotomy protocols and guidelines.
- Reduced patient wait times with efficient scheduling and timely blood draws.
- Maintained sterile environments for safe and effective sample collection, reducing contamination risks.
- Collaborated with healthcare professionals to provide high-quality care for patients requiring blood tests.
- Demonstrated adaptability in handling various types of patients, including pediatrics, geriatrics, and special needs individuals.
Patient Service Representative
Advocate Medical Group
11.2020 - 03.2023
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Maintained well-organized front desk, contributing to welcoming environment for patients and visitors.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
Education
Certificate - Health
Chicago School of Phlebotomy
Naperville, IL12.2023
High School Diploma -
Manley Career Academy
Chicago, IL06.2008
Skills
- HIPAA
- Data Entry
- Medical Records Maintenance
- Health Education
- Diagnostic Testing
- Sample and Specimen Collection
- Medical Records Review
- Venipuncture
- Attention to detail
Timeline
Certified Phlebotomy Technician
Quest Diagnostics
03.2023 - Current
Patient Service Representative
Advocate Medical Group
11.2020 - 03.2023
Certificate - Health
Chicago School of Phlebotomy
High School Diploma -
Manley Career Academy