Kristina Timmons
Chipley
Summary
Dynamic customer service and emergency communications professional with a proven track record in managing high-volume calls and resolving complex issues in fast-paced environments. Expertise in multi-system navigation, data entry, CRM tools, and remote communication platforms enhances the ability to support the public effectively. Recognized for unwavering reliability and professionalism, consistently maintaining composure while delivering precise and timely service. Committed to fostering positive interactions and ensuring customer satisfaction, even under pressure.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Emergency Communications Officer
Washington County Sheriffs Office
Chipley, FL
11.2025 - Current
- Manged over 100+ calls emergency and non-emergency inquiries, accurately documenting vital information and maintaining composure throughout communications.
- Coordinated communication and dispatch of law enforcement, fire, and EMS units, ensuring efficient operations via CAD and multi-channel radio systems.
- Conducted real-time monitoring of multiple radio frequencies, managed active calls, and recorded incidents with precision.
- Achieved operational accuracy by conducting thorough status checks and delivering timely call updates. Enhanced responder safety through meticulous maintenance of incident records. Improved team communication and response effectiveness through detailed documentation.
- Assessed call severity and applied departmental protocols to make informed decisions in high-pressure situations.
- Executed coordination of responses through Vesta phone systems and computer-aided dispatch software, ensuring timely and effective communication.
- Handled sensitive information with strict confidentiality and professional standards to ensure data security.
- Implemented effective communication skills to de-escalate situations with distressed callers, ensuring a positive resolution.
Parts Specialist
O’Reilly Auto Parts
Chipley, FL
08.2025 - Current
- Guided customers in identifying and purchasing the correct automotive parts via front counter service and telephone support.
- Managed diverse in-store and phone inquiries, ensuring prompt and precise resolution of customer concerns.
- Reviewed and processed returns and exchanges, maintaining high standards of detail-oriented service.
- Oversaw daily store operations by independently opening and closing the facility, while performing cash reconciliation and generating detailed financial reports.
- Fostered strong customer connections through effective communication and comprehensive product knowledge to enhance satisfaction.
- Executed systematic updates and organization of customer records within electronic catalog and inventory systems to support data integrity.
- Managed inventory levels to ensure product availability and minimize stock discrepancies.
- Assisted customers in identifying parts and providing technical support for automotive repairs.
Delivery Driver
Uber/Doordash
Chipley, FL
10.2023 - Current
- Engaged with customers via phone and app messaging to ensure effective delivery updates and resolve service-related concerns.
- Implemented strategies to uphold high customer satisfaction ratings through consistent professionalism and prompt service.
- Facilitated efficient handling of multiple orders and time-sensitive requests through adept use of GPS and digital tools.
- Diagnosed and resolved service disruptions promptly to maintain customer satisfaction.
- Delivered food orders efficiently, ensuring timely arrival and customer satisfaction.
- Navigated routes using GPS technology to optimize delivery times and reduce fuel costs.
- Managed 50+ deliveries simultaneously, maximizing efficiency and productivity.
Fitness Consultant /Membership Sales Representative
TruFit Gym
New Bern, NC
02.2023 - 10.2023
- Resolved 50+ customer inquiries regarding membership billing and services through effective in-person and phone communication.
- Executed targeted communication initiatives and detailed customer needs analysis to successfully meet sales and membership goals.
- Monitored member interactions and conducted follow-ups to ensure high levels of satisfaction and retention.
- Investigated and resolved billing and service concerns promptly, ensuring a positive customer experience.
- Conducted one-on-one consultations to assess client needs and progress.
Customer Service Representative
TruFit Gym of New Bern
New Bern, NC
11.2022 - 02.2023
- Executed member check-in operations, ensuring a positive and engaging experience for all members.
- Developed a 100+ variety of smoothies while maintaining accuracy in point-of-sale transactions to support operational efficiency.
- Guided new members through the orientation process by delivering comprehensive information on available services and addressing any concerns.
- Implemented systematic organization and maintenance of front desk area to promote a positive first impression.
- Facilitated high-quality customer interactions to promote member satisfaction and loyalty.
Airman
United States Air Force – Basic Military Training
San Antonio, TX
07.2022 - 09.2022
- Attended Basic Military Training, gaining exposure to discipline, teamwork, and a high standard of physical and mental preparedness.
- Demonstrated commitment to serving the country and successfully completed initial phases of training.
- Medically and honorably discharged due to a knee condition, reflecting dedication and resilience in the face of challenges.
Assistant
Kathy Barrs
Panama City, FL
08.2020 - 09.2020
- Prepared communications on behalf of the manager, ensuring professionalism and clarity.
- Managed 20+ phone calls, including answering inquiries and making outgoing calls.
- Created and reset passwords to maintain secure access for various accounts and platforms.
- Secured bank accounts by assisting with organization and access setup.
- Organized and compiled tax data to streamline financial processes.
- Set up and managed auto bill payments to ensure timely transactions.
Emergency Dispatcher
Griffin-Spalding E-911
Griffin, GA
08.2019 - 05.2020
- Handled over 50+ non-emergency and emergency calls with professionalism, efficiency, and a calm demeanor, ensuring accurate and timely relay of critical information to appropriate personnel.
- Dispatched emergency response units over the radio with precision, prioritizing clear, concise communication to coordinate rapid and effective responses.
- Operated specialized systems, including CAD (Computer-Aided Dispatch), VESTA, and radio communication tools, to manage emergency response operations and maintain detailed records of incidents.
- Conducted thorough NCIC (National Crime Information Center) and GCIC (Georgia Crime Information Center) checks to assist law enforcement in criminal investigations and ensure public safety.
- Demonstrated a strong ability to multitask by managing high-pressure situations, monitoring multiple communication channels, and providing real-time updates to emergency personnel.
- Completed Georgia State Patrol Training Academy, earning a Basic Telecommunications Certification and mastering protocols for handling crisis situations, prioritization of emergency calls, and compliance with federal and state regulations.
- Contributed to the success of emergency operations by applying problem-solving skills and maintaining composure under pressure, ensuring the safety and security of the community.
- 25 hours per week | $15.75/hour, $702 bi-weekly
Education
Associates of Applied Science - Cybersecurity
Southern Crescent Technical College
Griffin, GA, United States07-2025
Diploma - Cybersecurity
Southern Crescent Technical College
Griffin, GA, United States12-2024
High School Diploma or Equivalent -
Pike County High School
Zebulon, GA, United States05-2018
Skills
- Customer acquisition and retention
- Client-focused sales approach
- User needs identification
- Trust establishment
- Skilled in handling multiple calls
- Customer relationship systems
- Remote sales support
- Information gathering
- Public safety awareness
- Sales enhancement skills
- Organizational time strategies
- Performance-driven environments
- Skilled in using Microsoft Office tools
- CRM and sales platforms
- Remote communication tools
- Skilled in diverse application environments
Certification
- Basic Communications Officer Training
- COVID-19 and Telecommunications Course
- Early College Essentials Technical Certificate
- Cybersecurity Technical Certificate
- Cybersecurity Fundamentals Technical Certificate
- Information Technology Fundamentals Certificate
Timeline
Emergency Communications Officer
Washington County Sheriffs Office
11.2025 - Current
Parts Specialist
O’Reilly Auto Parts
08.2025 - Current
Delivery Driver
Uber/Doordash
10.2023 - Current
Fitness Consultant /Membership Sales Representative
TruFit Gym
02.2023 - 10.2023
Customer Service Representative
TruFit Gym of New Bern
11.2022 - 02.2023
Airman
United States Air Force – Basic Military Training
07.2022 - 09.2022
Assistant
Kathy Barrs
08.2020 - 09.2020
Emergency Dispatcher
Griffin-Spalding E-911
08.2019 - 05.2020
Associates of Applied Science - Cybersecurity
Southern Crescent Technical College
Diploma - Cybersecurity
Southern Crescent Technical College
High School Diploma or Equivalent -
Pike County High School
Job-Related Training
- COVID-19 and How it Affects Telecommunicators – Completed April 3, 2020
- Basic Communications Officer Training Course – Completed March 6, 2020
Additional Background
Raised with a strong sense of community, integrity, and ethical values, I developed a deep appreciation for teamwork, empathy, and meaningful contributions through volunteering in high school programs. These experiences shaped my passion for problem-solving, leadership, and making a positive difference, guiding my actions and aspirations both personally and professionally.