Kristina Tsoyi
Staten Island,New York
Summary
Enthusiastic top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. With superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets.
Overview
3
3
years of professional experience
Work History
Educator
Lululemon
11.2023 - Current
- Worked effectively in fast-paced environments.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Boba Barista
Gong Cha
10.2021 - 03.2024
- Completed successful daily cash audits to correctly balance drawers at the end of shifts.
- Used the POS system to accurately enter orders and process payments.
- Generated reports detailing findings and recommendations.
- Managed shift operations, supplied resources, and monitored team performance to keep the business profitable and running smoothly.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
Bachelor of Science - Computer Science
Pace University
New York, NY05.2026
High School Diploma -
Susan E Wagner High School
Staten Island, NY06.2022
Skills
Team Player
Cash Register Operation
Conflict Mediation
Customer Relations
Managing Multiple Tasks
Customer Service
Calm and Professional Under Pressure
Prioritization
Time Management
Languages
English
Korean
Timeline
Educator
Lululemon
11.2023 - Current
Boba Barista
Gong Cha
10.2021 - 03.2024
Bachelor of Science - Computer Science
Pace University
High School Diploma -
Susan E Wagner High School
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