Kristina Valencia
Stockton,USA
Summary
Call Center Supporting California Unemployment. Provided information and resolved inquiries regarding unemployment benefits. Completed paperwork within established guidelines to document consumer requests. Maintained accurate records of incoming calls in internal database. Identified consumer needs, clarified information, and researched issues to provide alternative solutions. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. Helped customers design and layout spec ads.
Overview
7
7
years of professional experience
Work History
Coaching Staff Member
Elevo
Stockton
02.2025 - Current
- Promoted a safe playing environment by enforcing proper technique usage during practices and games, preventing injuries among athletes.
- Collaborated with fellow coaches to design effective practice drills and game plans.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Developed strong relationships with athletes'' families to maintain open communication regarding progress and expectations.
- Engage with kids
Combo Clerk/ Cashier
Food4less
Lodi, CA
06.2024 - 02.2025
- Attended to customer needs, questions, and complaints.
- Worked cash register and processed credit card, check and cash transactions.
- Assisted customers with locating store products and searched product availability online.
- Assisted customers with product inquiries, leading to informed purchasing decisions and increased sales.
Quality Assurance and Quality Control
California Rent Relief (Teksystems)
06.2023 - 10.2023
- Responsible for resolving issues, researching answers, and implementing solutions.
- QA/QC and Participated in requirements and used case reviews.
- Supported company in maintaining a work environment focused on quality, communication, collaboration, integration, and teamwork.
- Kept case files updated, accurate and aligned with requirements.
- Reason of gap: Looking for job.
Customer Service Representative
Maximus
12.2021 - 03.2022
- Call Center Supporting California Unemployment.
- Provided information and resolved inquiries regarding unemployment benefits.
- Reason of gap: Looking for Job.
Forklift operator
Amazon
11.2020 - 01.2021
- Forklift Driver, Picking, General Warehouse.
- Responsibilities included order picking, operating a forklift, and general warehouse duties.
Customer Service Representative
Vmarketing & Advertising
08.2019 - 01.2020
- Completed paperwork within established guidelines to document consumer requests.
- Maintained accurate records of incoming calls in internal database.
- Identified consumer needs, clarified information, and researched issues to provide alternative solutions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Helped customers design and layout spec ads.
- Negotiated pricing following company procedures to close sales with new advertisers.
- Company procedures to close sales with new advertisers.
- Sold print, online, niche publication, newspaper inserts, direct mail, and related printed products.
- Documented consumer requests and maintained accurate records.
- Assisted customers with inquiries, resolved issues, and provided solutions.
- Sold various advertising products, including print, online, and direct mail.
Education
High School Diploma - undefined
Franklin High School
Stockton, CA05.2020
Skills
- Customer Service
- Customer Care
- Call Center
- Customer Support
- Typing Speed: 35WPM
- Inventory Management
- Spanish (Bilingual)
- Problem Solving
- Data Entry
- Communication
- Forklift Operation
Timeline
Coaching Staff Member
Elevo
02.2025 - Current
Combo Clerk/ Cashier
Food4less
06.2024 - 02.2025
Quality Assurance and Quality Control
California Rent Relief (Teksystems)
06.2023 - 10.2023
Customer Service Representative
Maximus
12.2021 - 03.2022
Forklift operator
Amazon
11.2020 - 01.2021
Customer Service Representative
Vmarketing & Advertising
08.2019 - 01.2020
High School Diploma - undefined
Franklin High School