Director of Revenue Cycle Management | Healthcare Operations & Financial Leader
Open To Work
Kristina Vallas
Private Psychiatric Outpatient Facility
Sprague,CT
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Sprague, CT, USOpen to relocation:
NoSummary
Master of Health Psychology graduate with a rigorous pre-medical background and a diverse professional history spanning clinical operations, end-to-end medical billing, and advanced public health research. Highly adaptable professional skilled in writing custom R-Studio code for complex data analysis, independently managing financial workflows, and applying a strong foundation in the hard sciences to health operations. Proven leader and award-nominated researcher recognized for a strong ability to quickly master new subject areas and deliver actionable, data-driven insights.
25
Years of Work Experience
Work History
Practice Manager/Medical Biller and Coder
6 Years 4 Months- Conducted the hands-on, end-to-end medical billing and coding lifecycle for a private psychiatric practice, translating clinical documentation into accurate ICD-10, CPT, and HCPCS codes.
- Independently managed the entire insurance pipeline, from initial eligibility verification and pre-authorizations to claim submission, clearinghouse error resolution, and A/R tracking.
- Functioned as the sole denial management specialist, strategically researching, drafting, and submitting appeals to successfully overturn complex insurance denials and maximize revenue recovery.
- Engineered and executed billing workflow improvements that optimized revenue cycle management (RCM) and significantly drove down overall claim rejection rates.
- Served as the primary financial and operational leader, managing the practice budget, reducing unnecessary administrative expenses, and ensuring 100% HIPAA and healthcare regulatory compliance
Lead Dental Assistant
3 Years- Served as the sole Lead Surgical Dental Assistant for a private family practice, independently running all clinical operations for standard and complex procedures, including implant surgeries.
- Certification in phlebotomy to perform blood draws and clinical tasks required for advanced surgical care.
- Managed the entire clinical inventory and supply logistics process, optimizing stock levels to successfully reduce practice overhead costs and eliminate shortages.
- Conducted the patient intake and clinical documentation process, accurately recording health histories and collaborating closely with the dentist to build treatment plans.
- Streamlined exam room turnover protocols independently, significantly reducing patient wait times and maximizing daily appointment flow for the practice.
- Executed all clinical chair-side duties alone, including four-handed dentistry, capturing diagnostic dental images under strict safety rules, and fabricating impressions for prosthetics
Education
Master of Arts - Health Psychology
- Academic Excellence & Honors: Maintained a 4.0 GPA and awarded the Academic Excellence Award and the Outstanding Research Award.
- Research Methodologies: Expert in both quantitative and qualitative research designs, utilizing custom R-Studio c-oding scripts for complex data modeling and thematic analysis.
- Funding & Merits: Awarded a total of $3,500 through the Merit Scholarship and Graduate Research Grant to support independent public health initiatives.
- Specialized Focus Areas: Public Health (including marginalized healthcare access barriers), Cognitive Neuropsychology, Metascience, and Trauma-Informed Care.
Bachelor of Arts - Major: Psychology; Minor: Pre-Med Studies
- Academic Track: Pre-Medical Concentration (Completed advanced coursework in Organic Chemistry, Biochemistry, Physics, and Advanced Biology)
- Academic Excellence: Maintained consistent placement on the Dean’s List and Honor Roll (2017 – 2019).
- Honors & Recognition: Awarded the Avery Point Academic Success Award (2018)
Skills
Rapid Job Adaptability: Quickly masters complex roles across clinical care
financial operations
and academic research.
Statistical Analysis (R-Studio): Writes custom scripts in R to clean
manage
and analyze complex datasets.
Revenue Cycle & Coding: Proficient in end-to-end insurance pipelines
denial management
ICD-10
CPT
and HCPCS.
Practice & Financial Management: Oversees operational budgets
optimizes workflows
and reduces overhead expenses.
Healthcare Regulatory Compliance: Ensures strict adherence to HIPAA privacy guidelines and OSHA safety standards.
Analytical Research & Writing: Designs protocols
conducts advanced exploratory analysis
and authors academic papers.
Interpersonal Communication: Facilitates patient care
academic instruction
and professional conference presentations.
Timeline
Practice Manager/Medical Biller and Coder
Private Psychiatric Outpatient Facility
07.2019 - 11.2025
Lead Dental Assistant
Dana J. Rotella, DDS.
07.2016 - 07.2019
Central Connecticut State University
Master of Arts from Health Psychology
University of Connecticut
Bachelor of Arts from Major: Psychology; Minor: Pre-Med Studies