Kristina Vickery
Land O Lakes,USA
Summary
Experienced with administrative support and office coordination. Utilizes organizational skills to manage schedules and maintain records efficiently. Track record of effective communication and problem-solving in dynamic office environments.
Overview
16
16
years of professional experience
Work History
Customer Service Call Center Agent
Amscot Financial
Tampa, FL
05.2014 - Current
- Maintained detailed records of customer interactions and transactions with accurate documentation.
- Performed data entry into computer systems accurately while maintaining confidentiality of sensitive information.
- Demonstrated strong problem-solving abilities to quickly identify root cause of customer issues and resolve them efficiently.
- Provided timely, accurate, and courteous response to customer inquiries via phone, email, or chat.
- Resolved conflicts between customers and departments in a polite yet assertive manner.
- Maintained up-to-date knowledge of company's products and services in order to respond accurately to customer questions.
- Monitored daily performance metrics such as call volume, average handle time, and first contact resolution rate, ensuring goals were consistently met.
- Provided exceptional customer service to clients in fast-paced call center environment.
- Assistant Manager
Assistant Manager
Amscot Financial
Tampa, FL
04.2010 - 05.2014
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.
- Assisted with new employee training and conducted performance reviews to track overall progress.
- Oversaw daily financial transactions and managed cash flow to support profitability.
- Scheduled equipment cleanings, maintenance, and repairs and ordered new equipment and tools.
Financial Services Representative
Amscot Financial
Tampa, FL
01.2010 - 04.2010
- Demonstrated strong interpersonal skills while interacting with customers in person, over the phone, or via email.
- Developed in-depth knowledge of available financial products to advise clients accordingly.
- Maintained up-to-date knowledge of company products and services to ensure compliance with all applicable laws and regulations.
- Processed transactions from bank customers by personal contact, mail and night deposits.
- Provided exceptional customer service by responding promptly to inquiries and resolving complaints in a timely manner.
- Followed all compliance regulations and ethical standards in client interactions.
Education
Associate in Arts (A.A.) - General Studies
Pasco Hernando State College
New Port Richey, FL12-2009
High School Diploma - undefined
Toms River High School South
Toms River, NJ06-2004
Skills
- Customer service
- Office management
- Team leadership
- Time management
- Decision-making
- Project management
- Organizational skills
- Office administration
- Microsoft office
- Verbal communication
- Data entry
- Document preparation
Timeline
Customer Service Call Center Agent
Amscot Financial
05.2014 - Current
Assistant Manager
Amscot Financial
04.2010 - 05.2014
Financial Services Representative
Amscot Financial
01.2010 - 04.2010
High School Diploma - undefined
Toms River High School South
Associate in Arts (A.A.) - General Studies
Pasco Hernando State College