Summary
Overview
Work History
Education
Skills
Notes
Education Licenses Certificates
Timeline
Generic

Kristina Villarini

Dearborn,MI

Summary

Professional with strong background in healthcare coordination, adept at managing complex scheduling tasks to ensure optimal patient care. Skilled in utilizing medical software, handling sensitive patient information, and coordinating with medical teams to streamline operations. Known for reliability, flexibility, and collaborative approach, consistently meeting evolving demands and achieving desired outcomes efficiently.

Overview

30
30
years of professional experience

Work History

Medical Assistant

DMC Grand River Health
03.2024 - Current
  • Arranging specialized consultations and appointments for testing per physician request and obtain pre certifications when required for procedures.
  • Experienced with all front desk responsibilities including, checking patients in and out.
  • Maintaining a clean, safe and organized environment for patients by cleaning, sterilizing and storing medical supplies in compliance with practice policies.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

Practice Coordinator / Surgical Scheduling Coordinator

DMC Multi Specialty Clinic
03.2017 - 02.2024
  • Certified MA working as Scheduler for Gastrologist, Urologist, OB-GYN and General Surgeon doctors
  • Knowledge of Surgical procedures and the process of obtaining prior authorizations for each procedure in a timely manner, proficient in Athena and Citrix systems
  • Set up and maintain surgery schedules at several DMC facilities, knowledgeable in medical terminology and inputting data in the EHR system.
  • Demonstrated adaptability by managing unexpected schedule changes or emergencies, ensuring minimal disruption to other scheduled surgeries.
  • Expedited registration process for new patients by gathering necessary information prior to their arrival at the hospital or clinic setting.
  • Collaborated with insurance providers to obtain necessary authorizations for scheduled surgeries, minimizing delays or cancellations due to coverage issues.
  • Developed strong relationships with referring physicians'' offices to facilitate seamless scheduling of surgeries and enhance overall patient experience/satisfaction.
  • Mitigated risk of miscommunication between departments by proactively sharing updates on surgery schedules within the hospital network.
  • Verified insurance coverage and obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Resolved scheduling conflicts to maintain high-quality patient services.
  • Educated patients about surgeries and provided treatment plan documentation.
  • Updated patient records to reflect upcoming surgeries and medical histories.

Practice Coordinator/Surgery Scheduler

Molina / Oakwood Midwest Medical Center
04.2013 - 03.2017
  • Oversee and helps complete daily front desk duties for Pain Management, Gastroenterology, and Neurology
  • Effectively provided support to each department by displaying excellent customer service skills and completing tasks in a timely manner
  • Board patients for procedures, put in referrals and prepare documents for procedures as well as explaining them completely to patients, completed prior authorizations for medication
  • Maintain cleanliness and organization while preparing charts for appointments, additionally Retrieved prior blood work and or tests from prior visit in preparation for appointments
  • Procedures scheduled included but not limited to: EGD, Colonoscopy, Liver Fibro scan, Catscan of Abdomen, MRI of Brain and Lumbar, and Sleep studies as well as any additional test requested
  • Completed eboard for gastroenterology at three facilities, Beaumont Dearborn, Dearborn Surgery Center and Beaumont Heritage

Office Coordinator

Bakke Medical Center
02.2012 - 04.2013
  • Oversee day to day operational and staffing activities in addition to accounting, scheduling and payroll and daily deposits as well as maintaining emergency maintenance contacts.
  • Experienced with Oakwood and Beaumont systems, including My Beaumont connect and eClinicalWorks.
  • Call in prescriptions, and scheduled procedures and ensure proper coding for billing.
  • Managed office, nursing home and hospital billing.
  • Managed office inventory ensuring adequate office supplies and patient educational materials.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.

Practice Coordinator/Registered Medical Assistant

Internal Medicine Associates of Michigan
02.2010 - 02.2012
  • Running Southgate office and mobile running (2) other offices in Lincoln Park and Brownstown, Mi
  • Duties including but not limited to answering multiple phone lines, inputting prescriptions using the eScript system, verifying Insurance, making referrals, Collecting Co-Pays and other office charges, pulling and filing charts, calling labs and requesting patient test results using the Careplus system
  • Setting appointments for three Doctors using the eThomas system, used to multi-tasking and conducting all other General office duties for all medical services
  • Assisted physicians in developing treatment plans tailored to individual patient needs, resulting in higher success rates of recovery or symptom management.
  • Ensured compliance with HIPAA regulations by implementing strict privacy policies throughout the practice.
  • Coordinated staff training sessions to improve customer service skills and increase job satisfaction.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.

Customer Service

Dialogue Marketing
04.2008 - 11.2010
  • Call clients to set up appointments for blood (Plasma and platelet) donations and other medical services

Practice Coordinator

Dr. Devinder Mahajan
05.2004 - 12.2005
  • Answer phones, confirm appointments, make new patient charts, Check patients in/out, Schedule appointments for Physical Therapy, Sleep study, Allergy testing, MRI's
  • Ordered supplies I.E
  • CPAP machines and Oxygen for patients, called in prescriptions, verify insurance, make referrals, Collect Co-Pays and other office charges, pulling and filing charts, calling labs and requesting patient test results
  • Coordinated continuing education opportunities for staff members to stay current with industry standards and best practices.
  • Established partnerships with local healthcare providers to offer comprehensive services for patients within the community.

Caretaker

Home - Care
01.2001 - 12.2004
  • Distribute medications, make meals, run errands, complete daily patients log, clean patients Room/clothes, assist in bathing, make appointments and take patient to doctor's office, call in prescriptions give patient injections for diabetes
  • Managed patients' medical bills

Head Receptionist

Pediacare
01.2000 - 09.2001
  • Experienced in Medic System EDM, check patients in/out, pull charts, check balances, verify insurance, check co-pays, collect payments due, answer telephones, close out and bill insurances and balance sheets, make bank deposits and all other general office duties
  • Enhanced customer satisfaction by efficiently managing front desk operations and addressing guest concerns promptly.
  • Provided support during high-volume periods by effectively multitasking and prioritizing responsibilities under pressure.

Practice Coordinator

Associates in Neurology PC
03.1998 - 12.1999
  • Scheduled appointments, ordered/received patient prescriptions, check in/out patients, copy insurance documents, experienced in medic system, billing, referrals, getting pre-cert
  • Ordering tests (cat scans, MRI, EEG etc.) getting approvals for special test (i.e.: acupuncture), taking patients weight, handling of patient lab and general functions such as typing, filing and faxing, and answering telephones
  • Established partnerships with local healthcare providers to offer comprehensive services for patients within the community.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.

Receptionist

Raper, Segerson, Sharon MD
04.1996 - 12.1998
  • Scheduled appointments, ordered/received patient prescriptions, handling of patient lab and general functions such as typing, filing, answering telephones, calling in prescriptions, etc
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.

Office Assistant

Universal Maintenance
01.1996 - 08.1997
  • Scheduled appointments, handling accounts receivables, cashiering, receiving product deliveries as well as general office functions

Emergency Room Registration

Grand Strand Regional Hospital
03.1995 - 12.1996
  • Interacted with patient including admitting, handling insurance documentation, documenting patient's condition for physicians, faxing documents, conducted mobile registrations
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.

Education

Highlands High School
San Antonio, TX

Certificate in Computer Operations -

Horry Georgetown Technical College
Conway, SC

Skills

  • Appointment Coordination
  • Healthcare Vocabulary Proficiency
  • Insurance Eligibility Verification
  • Surgical Workflow Management
  • Thorough Data Analysis
  • Effective Communication
  • Effective Time Management
  • HIPAA Regulations Knowledge
  • Dependable Team Collaborator
  • CPR Certification
  • Professional Integrity
  • Medical office administration
  • Healthcare Billing Proficiency

Notes

Several references available upon request.

Education Licenses Certificates

  • High School, Highlands High School, San Antonio, TX
  • Computer Operations, Horry Georgetown Technical College, Conway, SC
  • CPR, Certified
  • Certified Medical Assistant

Timeline

Medical Assistant

DMC Grand River Health
03.2024 - Current

Practice Coordinator / Surgical Scheduling Coordinator

DMC Multi Specialty Clinic
03.2017 - 02.2024

Practice Coordinator/Surgery Scheduler

Molina / Oakwood Midwest Medical Center
04.2013 - 03.2017

Office Coordinator

Bakke Medical Center
02.2012 - 04.2013

Practice Coordinator/Registered Medical Assistant

Internal Medicine Associates of Michigan
02.2010 - 02.2012

Customer Service

Dialogue Marketing
04.2008 - 11.2010

Practice Coordinator

Dr. Devinder Mahajan
05.2004 - 12.2005

Caretaker

Home - Care
01.2001 - 12.2004

Head Receptionist

Pediacare
01.2000 - 09.2001

Practice Coordinator

Associates in Neurology PC
03.1998 - 12.1999

Receptionist

Raper, Segerson, Sharon MD
04.1996 - 12.1998

Office Assistant

Universal Maintenance
01.1996 - 08.1997

Emergency Room Registration

Grand Strand Regional Hospital
03.1995 - 12.1996

Certificate in Computer Operations -

Horry Georgetown Technical College

Highlands High School

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Kristina Villarini