Kristina Villegas
Avondale,AZ
Summary
Hospitality professional with proven track record in delivering exceptional service and maintaining high standards in fast-paced settings. Adept at managing multiple tasks to ensure seamless operations and guest satisfaction. Known for strong teamwork and adaptability, ensuring smooth service flow and positive guest experiences.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Cocktail Waitress
Tailgaters
11.2021 - 11.2025
- Demonstrated multitasking abilities under high-pressure situations while delivering outstanding customer service consistently.
- Assisted with bartending duties during high-volume shifts.
- Increased sales significantly by upselling higher-end products to customers.
- Answered customers' questions, recommended items, and recorded order information.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Checked guests' identification before serving alcoholic beverages.
Bartender/ Key Manager/Local Store Marketer
Texas Roadhouse
09.2011 - 10.2021
- Delivered exceptional customer service in high-volume bar environment.
- Trained and mentored new bartenders on techniques and service standards.
- Managed inventory levels, ensuring optimal stock availability and minimizing waste.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed and executed localized marketing strategies to enhance brand visibility and customer engagement.
- Tracked food and liquor sales
- Managed and motivated employees to be productive and engaged in work.
Education
High School Diploma -
05-2013
Skills
- Cocktail Crafting
- Inventory Management
- Customer Service
- Menu Knowledge
- Point-of-Sale Systems
- Team Leadership
Certification
- Title 4 Basic Liquor Law Training
Timeline
Cocktail Waitress - Tailgaters
11.2021 - 11.2025
Bartender/ Key Manager/Local Store Marketer - Texas Roadhouse
09.2011 - 10.2021
Peoria High School - High School Diploma,