Hailey Lacson
Las Vegas,Nv
Summary
Experienced cocktail waitress with a strong background in high-energy, customer-focused environments. Proven ability to provide exceptional service, manage multiple tables, and maintain a positive and professional demeanor. Looking to bring my hospitality skills to a new, dynamic team.
Overview
5
5
years of professional experience
Work History
Cocktail Waitress
Blue Martini
Las Vegas, NV
05.2022 - Current
- Greeted and provided exceptional service to guests in a fast-paced upscale bar and lounge environment
- Took drink orders, served cocktails, wine, appetizers, and ensured a smooth, enjoyable customer experience
- Maintained a thorough knowledge of the menu, including signature cocktails, and assisted customers with recommendations
- Managed multiple tables at once, ensuring timely and accurate service while maintaining a friendly, attentive attitude
- Handled cash and credit card transactions, processed payments, and balanced the cash drawer at the end of each shift
- Collaborated with team members to maintain a clean, organized bar and dining area
- Assisted with setting up and breaking down the bar for special events, including private parties and happy hours
- Monitored customer behavior, ensuring compliance with local laws regarding alcohol service and ensuring guest safety
- Developed repeat clientele through personalized service and attention to guest needs
Cocktail Waitress
Tilted Kilt
San Diego, CA
03.2020 - 05.2022
- Provided friendly and efficient service in a fast-paced environment, ensuring customer satisfaction at all times
- Took food and drink orders, served meals, and ensured timely delivery
- Managed POS system and accurately processed transactions
- Assisted in training new staff members in company protocols and customer service standards
Education
Diploma - undefined
Rancho Mirage High School
01.2019
Skills
- Customer Service: Exceptional interpersonal skills, with the ability to engage with diverse clientele and provide tailored service
- Cocktail Knowledge: Extensive experience in crafting and serving a wide variety of cocktails and beverages
- Cash Handling: Reliable in processing payments, handling cash, and balancing tills
- Multitasking: Ability to efficiently manage multiple tables in a busy setting without compromising service quality
- Team Collaboration: Strong team player with experience in coordinating with bartenders and kitchen staff
- Point-of-Sale Systems: Proficient in using POS systems for order entry and payment processing
Timeline
Cocktail Waitress
Blue Martini
05.2022 - Current
Cocktail Waitress
Tilted Kilt
03.2020 - 05.2022
Diploma - undefined
Rancho Mirage High School