Kristina Voronova
Summary
Highly motivated and detail-oriented professional with a strong background in project management, seeking a challenging role to leverage my skills and contribute to the success of projects. Committed to delivering exceptional results through effective leadership, strategic planning, and strong problem-solving abilities.
Overview
18
18
years of professional experience
Work History
Behavioral Therapist
Esperanza Behavioral Health LLC
01.2023 - Current
- Provide individualized behavioral therapy to children and adolescents with developmental disabilities.
- Provided guidance and support to families, helping them better understand the needs of their children with behavioral challenges.
- Conducted assessments of client's social, emotional, educational and behavioral functioning in order to develop treatment plans.
- Encouraged parents to use positive reinforcement techniques such as rewards systems for desired behaviors.
- Develop and implement behavior intervention plans to address target behaviors.Collaborate with families, caregivers, and other professionals to ensure consistent and effective therapy outcomes.Maintain detailed documentation of therapy sessions and client progress.
Senior Program Manager
School-Based Health Alliance
01.2022 - 01.2023
- Managed and oversaw the implementation of school-based health programs, coordinating activities between various stakeholders.
- Facilitated communication between cross-functional teams in order to ensure successful delivery of projects.
- Managed change requests related to scope changes or requested modifications during the course of a project.
- Assisted in the development of business cases for new initiatives or enhancements to existing ones.
- Developed and managed program plans, schedules, budgets, and performance metrics.
- Created and maintained project documentation to ensure consistency of processes across the organization.
- Coordinated with stakeholders to identify objectives and deliverables for projects.
- Identified potential risks associated with projects and developed strategies to mitigate them.
- Provided guidance to team members on project tasks and timelines.
- Reviewed project progress reports, identified areas of improvement, and provided feedback as needed.
- Conducted regular meetings with stakeholders to discuss project updates and provide status reports.
- Ensured compliance with applicable laws, regulations, policies, procedures, and standards throughout the program lifecycle.
Office Manager
Elica Health Centers
01.2018 - 01.2022
- Oversaw daily operations of a busy healthcare facility, ensuring smooth workflow and efficient patient care.
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Organized company events including holiday parties, team building activities .
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Ensured compliance with applicable laws regarding employment practices.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Prepared agendas for board meetings along with taking minutes during sessions.
- Conducted research projects related to new product development or marketing initiatives.
- Provided training to new hires on office policies and procedures.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
Treatment Coordinator
Dyal Herlin K DDS Prosthodontic Dental Group
01.2017 - 01.2018
- Managed patient treatment plans and coordinated appointments with healthcare providers.
- Managed patient scheduling, appointment reminders, and follow-up calls.
- Created customized treatment plans for patients based on individual needs.
- Tracked patient progress and updated records accordingly.
- Provided support to clinical staff with insurance verification and authorization processes.
- Conducted financial counseling sessions for new and existing patients.
- Maintained communication with healthcare providers regarding referrals and authorizations.
- Provided guidance to patients about their financial responsibility for services rendered.
- Coordinated the delivery of care between various departments within the facility.
- Assisted in developing policies, procedures, and protocols related to patient care activities.
- Worked closely with medical billing department to ensure accurate coding of all services provided.
- Facilitated smooth transitions from one level of care to another when needed by patients.
- Ensured compliance with HIPAA regulations as well as other applicable laws.
- Developed innovative strategies to improve efficiency in patient intake process.
- Analyzed patient data to identify potential areas of improvement in overall quality of care.
Treatment Coordinator
Galleria Oral & Maxillofacial Surgery
01.2010 - 01.2017
- Coordinated treatment plans and appointments for oral and maxillofacial surgery patients.
- Managed patient scheduling, appointment reminders, and follow-up calls.
- Created customized treatment plans for patients based on individual needs.
- Tracked patient progress and updated records accordingly.
- Provided support to clinical staff with insurance verification and authorization processes.
- Conducted financial counseling sessions for new and existing patients.
- Maintained communication with healthcare providers regarding referrals and authorizations.
- Provided guidance to patients about their financial responsibility for services rendered.
- Coordinated the delivery of care between various departments within the facility.
- Assisted in developing policies, procedures, and protocols related to patient care activities.
- Worked closely with medical billing department to ensure accurate coding of all services provided.
- Facilitated smooth transitions from one level of care to another when needed by patients.
- Ensured compliance with HIPAA regulations as well as other applicable laws.
Lead Tutor
Study Smart Tutors
01.2007 - 01.2009
- Provided tutoring services to student
- Provided leadership and guidance to tutors in the department.
- Developed strategies to enhance student learning experiences.
- Instructed students in the use of educational technologies, such as online learning platforms.
- Researched and implemented new teaching methods for tutoring sessions.
- Coordinated with faculty members to ensure academic success of all students.
- Assisted in developing and maintaining a curriculum for tutoring services.
- Evaluated student performance and provided feedback on their progress.
- Organized workshops to train tutors in best practices for working with students.
- Created reports summarizing tutor activity and results from each session.
- Collaborated with other departments to ensure effective communication between staff members.
- Analyzed data collected from tutor sessions to identify areas of improvement.
- Developed resources such as lesson plans, study guides, and tutorials.
Educator
Autism Speaks
01.2006 - 01.2007
- Educated individuals and families about autism spectrum disorders.
Education
Bachelor of Science in Human Development -
University of California, Davis
01.2011
Some College (No Degree) - Nursing BSN
Chamberlain University
Los Angeles, CASkills
- Project Management
- Team Leadership
- Strategic Planning
- Budgeting and Financial Management
- Cross-functional Collaboration
- Problem-solving
- Communication Skills
- Attention to Detail
- Leadership
- Management
- WinOMS
- Dentrix
- US Health Insurance Portability and Accountability Act (HIPAA)
- Medical Terminology
- Cardiopulmonary Resuscitation (CPR)
- Nonprofit Organizations
- Accounting
- Fundraising
- Basic Life Support (BLS)
- Epic Systems
- Non-profit Fund Development
- Data Collection
- Treatment implementation
- Caseload Management
Languages
- English, Native or bilingual proficiency
- Russian, Native or bilingual proficiency
- Spanish, College level
- French, College level
References
References available upon request
Timeline
Behavioral Therapist
Esperanza Behavioral Health LLC
01.2023 - Current
Senior Program Manager
School-Based Health Alliance
01.2022 - 01.2023
Office Manager
Elica Health Centers
01.2018 - 01.2022
Treatment Coordinator
Dyal Herlin K DDS Prosthodontic Dental Group
01.2017 - 01.2018
Treatment Coordinator
Galleria Oral & Maxillofacial Surgery
01.2010 - 01.2017
Lead Tutor
Study Smart Tutors
01.2007 - 01.2009
Educator
Autism Speaks
01.2006 - 01.2007
Bachelor of Science in Human Development -
University of California, Davis
Some College (No Degree) - Nursing BSN
Chamberlain University