Kristina Vulpis
Rumson,NJ
Summary
Dynamic Operations Manager with a proven track record at Mega Man Moving, excelling in team leadership and customer service. Empowered staff to enhance performance and accountability, leading to improved customer satisfaction. Expert in conflict resolution and time management, consistently delivering exceptional service and fostering a positive workplace culture.
Overview
10
10
years of professional experience
Work History
Operations Manager
Mega Man Moving
06.2020 - 12.2024
- Supervised staff and kept employees compliant with company policies and procedures.
- Supervise employee schedules
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed all day-to-day operations
- Coordinated and executed all quality assurance tasks, including calls
- Managed and trained customer service department
- Enhanced customer satisfaction by effectively managing and resolving operational issues in a timely manner.
- Organized and coordinated all dispatching responsibilities
- Managed all carrier relationships to secure favorable terms and secure competitive pricing arrangements
- Established and maintained productive staff relationships to Improve workplace morale, increase productivity and enhance personal growth.
Owner
Keep Calm and Make Bows
01.2015 - 04.2020
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Managed financial accounts to maintain budget discipline and ensure profitability.
Education
High School Diploma -
Brookdale Community College
Lincroft, NJSkills
- Team leadership
- Customer service
- Employee motivation
- Time management
- Decision-making
- Conflict resolution
- Sales techniques
- Clear communication
- Computer skills
- Attention to detail
- Active listening
Timeline
Operations Manager
Mega Man Moving
06.2020 - 12.2024
Owner
Keep Calm and Make Bows
01.2015 - 04.2020
High School Diploma -
Brookdale Community College
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