Kristina Walker
Cincinnati,OH
Summary
Detail-oriented with superb people skills. Engaging and helpful.
Highly motivated to expand knowledge and skills. Offering a strong work ethic and positive attitude.
Overview
12
12
years of professional experience
Work History
Logistics Support Team Lead
Total Quality Logistics Inc.
04.2019 - 09.2023
- Monitored performance of agents.
- Conducted monthly meetings/shadows with agents to go over performance and set goals.
- Led our Milford, OH office as well as our San Antonio, TX office delegating tasks and ensuring projects were completed in a timely manner.
- Answering phones, handling carrier issues, and following certain protocols when reaching out to the brokers and customers.
- Promptly responded to brokers, customers, and carrier emails/text.
- Ensure calls did not hit Service Level.
- Worked on Team Culture, planning events for my team.
- Motivate and inspire our team.
Housekeeper/Private Dog Sitter
Dr. Caroline Mueller
08.2011 - 09.2020
- Daily housekeeping chores.
- Walked, fed, and played with the dogs.
- Transported the dogs to doggy daycare.
- Grooming/bathing.
- Ran any errands Dr. Mueller had.
- Administered any medications dogs needed.
- Took the dogs to the vet.
Receptionist/Bather
Beechmont Pet Grooming
09.2011 - 07.2013
- Scheduled and confirmed appointments.
- Checked-in clients.
- Greeted incoming clients professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors a positive first impression.
- Bathed dogs
- Cleaned the cages and shop every day
- Assisted with grooming
Education
General Studies
New Richmond High School
1131 Bethel-New Richmond Rd, New Richmond2001
Certificate - Computerized Business Technology
Grant Career Center
718 W Plane St, Bethel2001
Skills
- Leadership skills
- Time management
- Customer-service oriented
- Strong communication skills
- Multitasking strengths
- Organization skills
- Professional demeanor
- Typing skills 80 wpm
- Personable and outgoing
Timeline
Logistics Support Team Lead
Total Quality Logistics Inc.
04.2019 - 09.2023
Receptionist/Bather
Beechmont Pet Grooming
09.2011 - 07.2013
Housekeeper/Private Dog Sitter
Dr. Caroline Mueller
08.2011 - 09.2020
General Studies
New Richmond High School
Certificate - Computerized Business Technology
Grant Career Center
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