Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristina Watson

Jacksonville

Summary

Detail-oriented Client Service Associate experienced in delivering exceptional customer service and building strong client relationships. Established rapport with diverse customer base through effective communication and organizational skills. Committed to enhancing customer satisfaction and driving company success.

Overview

11
11
years of professional experience

Work History

Leasing Professional

South Oxford Management
Dallas
11.2025 - Current
  • Managed leasing process for residential units within diverse property portfolio.
  • Coordinated property showings and guided potential tenants through leasing applications.
  • Assisted in lease negotiations and ensured compliance with company policies.
  • Conducted market research to determine competitive rental rates and tenant needs.
  • Created marketing materials to promote available properties across multiple platforms.
  • Contacted and followed up with tenants on renewal notices.
  • Trained new staff on leasing procedures and customer service best practices.

Customer Service Representative

SP+ Parking
Jacksonville
04.2024 - Current
  • Resolved customer complaints efficiently, ensuring satisfaction and loyalty.
  • Built strong customer relationships through attentive and friendly service.
  • Documented customer interactions and feedback for continuous improvement and reference.

Sales Merchandiser

Coke Florida
Jacksonville
11.2023 - 04.2024
  • Stocked, rotated shelves, and built displays to enhance product visibility and drive sales for stores and suppliers.
  • Networked with distributors and customers to identify new markets and increase brand visibility.
  • Monitored product margins and managed product resales.
  • Maintained records of vendor and supplier expenditures, organizing financial documents into databases for streamlined access.

Care Coordinator

One Call Medical
Jacksonville
01.2022 - 10.2023
  • Directed and supervised medical, clerical, and maintenance personnel to ensure efficient operations.
  • Communicated compassionately with patients while safeguarding medical information confidentiality.
  • Directed, supervised and evaluated medical, clerical or maintenance personnel.

Arranged appointments for patients with doctors to facilitate necessary medical consultations. with doctors on the phone with patients.

Assistant Manager

Circle K
Jacksonville
06.2021 - 02.2022
  • Conducted one-on-one meetings with employees to assess performance, align priorities, and deliver constructive feedback.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Facilitated training sessions for new hires to ensure smooth onboarding and integration into workplace culture.

Lead Bakery Manager

Stater Bros
Jacksonville
03.2015 - 05.2021
  • Ensured adherence to health and safety regulations, fostering a clean, safe working environment.
  • Developed and implemented customer service program that enhanced customer satisfaction.
  • Collaborated with company departments to achieve cohesive branding and effective product placement.

Education

High School Diploma -

David Star Jordan
Long Beach, CA

Associate of Arts -

San Jacinto College
San Jacinto, CA

Skills

  • Lease facilitation
  • Lease agreements
  • Tenant outreach
  • Unit tours
  • Customer relations
  • Complaint resolution
  • Call handling
  • Money handling
  • Regulatory compliance
  • Record keeping
  • Microsoft Excel
  • Market research
  • Organizational multitasking
  • Multi-line proficiency
  • Critical thinking
  • Conflict resolution
  • Training new hires
  • Team collaboration
  • Strong teamwork
  • Interpersonal skills
  • Communication skills
  • Customer service
  • Regulatory compliance

Timeline

Leasing Professional

South Oxford Management
11.2025 - Current

Customer Service Representative

SP+ Parking
04.2024 - Current

Sales Merchandiser

Coke Florida
11.2023 - 04.2024

Care Coordinator

One Call Medical
01.2022 - 10.2023

Assistant Manager

Circle K
06.2021 - 02.2022

Lead Bakery Manager

Stater Bros
03.2015 - 05.2021

High School Diploma -

David Star Jordan

Associate of Arts -

San Jacinto College
Kristina Watson