Kristina Xie
San Jose,CA
Summary
A dedicated service professional with a strong background in coordinating, managing clients, families and service providers. I have achieved significant improvements in workflow and client satisfaction at the Center for Autism and Related Disorders by utilizing skills in relationship-building and accurate data and recordkeeping skills. I have led projects to successful completion, ensuring compliance and enhancing team collaboration. I also demonstrated expertise in advocating for clients and multitasking, contributing to efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Operations Coordinator
Center for Autism and Related Disorders, Inc
01.2024 - Current
- Collaborated with managers and division directors to evaluate clinical needs and optimize work flow
- Led successful projects, achieving objectives on time and within budgets
- Developed strong relationships with clients and families, maintaining open lines of communication
- Maximized resource utilization by monitoring staff schedules, adding over 50 hours of therapy a month for clients
- Ensured compliance with regulations and keeping accurate records and audits as needed
Senior Behavior Technician
Center for Autism and Related Disorders, Inc
03.2023 - 01.2024
- Continued to apply previous knowledge as a behavior technician in this role
- Certified in assaultive behavior management
- Trained incoming behavior technicians by following a centralized trainer protocol on how to conduct lessons and run a productive therapy session
- Identified areas for improvement through evaluations and creating goals for trainee's to meet by the end of their training sessions
- Maintained a quality assessment score of 4.7/5
Behavior Technician
Center for Autism and Related Disorders, Inc
12.2021 - 03.2023
- Provided therapy to clients with autism, along with addressing challenging behaviors.
- Implemented crisis intervention programs from a behavior intervention plans when necessary during high-stress situations.
- Worked on positive behaviors by using reinforcement
Education
Bachelor of Arts - Child And Adolescent Development
San Jose State University
San Jose08.2024
Skills
- Accurate Recordkeeping
- Client Advocacy
- Goal Setting
- Needs Assessment
- Multitasking Abilities
- Relationship Building
- Excellent Communication
- Teamwork and Collaboration
- Conflict Resolution
Certification
- Certified Behavior Technician, 2021-Present
- Assaultive Behavior Management Certification
- Basic Life Support Certification
Languages
Chinese (Cantonese)
Professional Working
Timeline
Operations Coordinator
Center for Autism and Related Disorders, Inc
01.2024 - Current
Senior Behavior Technician
Center for Autism and Related Disorders, Inc
03.2023 - 01.2024
Behavior Technician
Center for Autism and Related Disorders, Inc
12.2021 - 03.2023
- Certified Behavior Technician, 2021-Present
- Assaultive Behavior Management Certification
- Basic Life Support Certification
Bachelor of Arts - Child And Adolescent Development
San Jose State University
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