Hi, I’m
KRISTINA ZWARK
Customer Service
KINGSPORT,TN
Overview
10
years of professional experience
Work History
NATIONAL AZON
Customer Service Representative
08.2024 - 03.2025
Job overview
- Process orders in Business Central of purchase orders sent over from customers.
- Answer 25+ phone calls a day including all emails sent to the customer service email.
- Process returns, refunds and damages when needed too.
CF STINSON
Customer Service Representative
04.2024 - 08.2024
Job overview
- Worked in HCL program and AS400 entering purchase orders into the system and creating quotes for customers.
- Provided Customers with shipping quotes for next day or 2 day delivery.
- Worked closely with accounting, setting up new customers and providing tax information.
- Sent samples of cuttings from fabrics for customers to inspect as part of what they needed for a project.
Test Equipment Distributors
Customer Service Representative
07.2022 - 04.2024
Job overview
- Worked in several CRM programs, portals and used sage as main point of entry for orders and quotes.
- Answered 50+ emails a day on inquiries, products, orders and quotes needed to help customer complete a project and to keep chemical plants going.
- Worked closely with the purchasing department on higher executive customers needs for completely their quarterly forecast and ensuring we had product in-house and available for them when needed on demand.
- Worked closely with Vendors to ensure product and pricing was correct so we can better suit our customers and their needs.
- Updated pricing and quoting special pricing for customers each quarter when changes were needed.
Universal Truckload
Payroll Clerk
10.2021 - 07.2022
Job overview
- Enter each driver's drive log from the week to ensure they get paid the following Friday.
- Enter any holiday, vacation, sick time or PTO into the system when needed.
- Worked on generating payroll for certain truck companies.
- Provided W2's when asked.
Dick's Sporting Goods
Front-End Lead / Administrative Assistant Key holder
07.2016 - 10.2021
Job overview
- Screen phone calls for potential new hires.
- Process new hire paperwork and order any new gear they may need to succeed.
- Work with the staff and management on ensuring we meeting new training goals.
- Work on training front end staff, ensuring we are supporting and helping customers.
- Sign customers up with loyalty programs we have available.
- Offer any protection plans that are useful for their purchase.
Timeline
Customer Service Representative
NATIONAL AZON
08.2024 - 03.2025
Customer Service Representative
CF STINSON
04.2024 - 08.2024
Customer Service Representative
Test Equipment Distributors
07.2022 - 04.2024
Payroll Clerk
Universal Truckload
10.2021 - 07.2022
Front-End Lead / Administrative Assistant Key holder
Dick's Sporting Goods
07.2016 - 10.2021
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