Summary
Overview
Work History
Education
Skills
About Me
Awards
Timeline
Generic

Kristin Conley

Fort Smith,AR

Summary

I am a highly trained professional with a background consisting of customer service roles and leadership development. I am known for bringing a uniquely positive demeanor to the team and encouraging coworkers to shine their brightest throughout the workday. I enjoy challenges that allow me and my team to grow on a professional and personal level. I have experience working in fast-paced environments and thrive under pressure. I am seeking employment that will allow me to build strong relationships with customers and coworkers as we exceed our goals within the company and within ourselves.

Overview

16
16
years of professional experience

Work History

Intake Verification Specialist

Aegis Therapies
12.2023 - 03.2024
  • Verify physician fax numbers and send documentation to physician offices for signatures to maintain Medicare compliance.

Patient Service Representative

Mercy Contact Center
08.2023 - 11.2023
  • Assist patients in scheduling appointments and refilling medication through Epic database
  • Maintain positive demeanor while discussing urgent matters with patients and relaying information to medical staff
  • Assist coworkers in understanding processes and procedures of patient care responsibilities.

Data Entry Representative

Dillmeier Glass
04.2022 - 07.2023
  • Study different types of drawings for glass fabrication through CAD and PDF files
  • Ensure delivery through frequent communications with other departments
  • Use Microsoft Excel for cost analysis to determine costs and profits
  • Build great rapport with clients
  • Enter quotes and orders while maintaining relationships with various customers via Microsoft Outlook
  • Keep track of quotes, orders, complaints, and any other communication with clients through Salesforce.

Escalation Resolution Specialist

Experian
04.2017 - 08.2019
  • Discuss credit concerns with customers
  • Coach agents on customer service & negotiation skills
  • Keep track of issues for customers
  • Work with multiple teams to find resolution for IT issues.

Shift Supervisor

Starbucks
08.2015 - 04.2017
  • Provide a positive and clean environment for customers
  • Count inventory and safe cash at the end of every shift
  • Train new baristas on procedures and Starbucks philosophy
  • Discuss inventory and health of environment with Manager.

Global Escalations Specialist

Experian
06.2008 - 02.2015
  • De-escalate customer concerns regarding finances, general credit, and website issues
  • Track website issues, submit tickets into IT department
  • Work with multiple departments for customer resolution/satisfaction
  • Assist in training development for call center agents
  • Coach agents on customer service & negotiation skills.

Education

No Degree - History

University of Arkansas - Fort Smith
Fort Smith, AR

Skills

  • Attention to Detail
  • Training/Leadership Development
  • Proficient in Time Management
  • Excellent Multi-Tasking
  • Solution Oriented
  • Excellent Customer Service & De-escalation
  • Proficient in Microsoft Office & Google Workspace

About Me

I am a firm believer in the Golden Rule. I enjoy spending time with my community by volunteering to help the less fortunate, perusing through a local farmer's market, or attending a comedy show. My hobbies include photography, reading, poetry, music, and outdoor activities. 

Awards

Lean Six Sigma - Yellow Belt

Timeline

Intake Verification Specialist

Aegis Therapies
12.2023 - 03.2024

Patient Service Representative

Mercy Contact Center
08.2023 - 11.2023

Data Entry Representative

Dillmeier Glass
04.2022 - 07.2023

Escalation Resolution Specialist

Experian
04.2017 - 08.2019

Shift Supervisor

Starbucks
08.2015 - 04.2017

Global Escalations Specialist

Experian
06.2008 - 02.2015

No Degree - History

University of Arkansas - Fort Smith

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Kristin Conley