Kristine Alvarado
Chicago,IL
Summary
Manages high-volume loan paperwork in dynamic environments with high production, approval and customer relations targets. Expertise includes reviewing and validating personal, employment, and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills.
Overview
7
7
years of professional experience
Work History
Loan Partner
The Federal Savings Bank
08.2020 - Current
- Fielded customer complaints and provided solutions.
- Explained different types of loans pertaining to client situations.
- Reviewed loan files and updated to match current standards.
- Worked with underwriters to fix application problems and resolve issues.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Checked loan documents for accuracy prior to closing.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
Loan Processor
Enova Financial
01.2019 - 01.2020
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Handled any conditions sent from underwriting departments.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Set up and completed loan submission packages.
Professional Tax Preparer
Liberty Tax
01.2018 - 01.2019
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Offered clients recommendations to reduce tax liabilities.
- Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
- Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
- Researched complex tax issues utilizing online resources and professional tax software.
Education
Valparaiso University
Valparaiso, IN2018
Skills
- Sales Support
- Loan Processing
- Regulatory Compliance
- Underwriting knowledge
- Residential mortgage lending regulations
- Refinancing options
- Document Review
- Document analysis
- Data Interpretation
Languages
Spanish
Professional Working
Timeline
Loan Partner
The Federal Savings Bank
08.2020 - Current
Loan Processor
Enova Financial
01.2019 - 01.2020
Professional Tax Preparer
Liberty Tax
01.2018 - 01.2019
Valparaiso University
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