Kristine Andrade
Chattanooga,TN
Summary
Work well in high-stress environments with solid multitasking, planning and decision-making skills and adaptability to meet any challenge. Effective at using sneaker systems, trailers and other methods to recover assets quickly and safely. Knowledgeable about basic repair and maintenance, as well as database searches, condition reporting and documentation requirements. Reliable employee with excellent communication and good judgment.
Overview
6
6
years of professional experience
Work History
CRS Agent
Kristineharris22@yahoo.com
Chattanooga, TN
09.2022 - Current
- Directed client well-being checks and documented notes.
- Searched program participant belongings at admission and discharge or at supervisor's request.
- Conducted telephone admission screenings and offered related client assistance.
- Completed checklists, shift documentation and recordkeeping following agency policies and procedures.
- Handled inbound and outbound calls daily, remaining highly focused on securing required funds.
- Reviewed accounts and provided recommendations regarding repossession actions.
Certified Medical Assistant
Consultants In Pain Management
Chattanooga, TN
05.2015 - 10.2020
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Taught patients about medications, procedures and care plan instructions.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared and administered medications to alleviate patient symptoms.
- Obtained client medical history, medication information, symptoms and allergies.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Education
No Degree - Medical Assisting
Allied Health Careers Institute
Murfreesboro, TNGED -
Chattanooga State Community College
Chattanooga, TN05.2012
Skills
- Data Entry and Maintenance
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
- Call Documentation
- Calm and Professional Under Pressure
- Responding to Difficult Customers
- Understanding Customer Needs
- Answering Customer Questions
- Inbound and Outbound Calling
- Call Transfers
- Correcting Discrepancies
- Policy and Procedure Adherence
- Directing Calls
- Patient and Empathetic
Timeline
CRS Agent
Kristineharris22@yahoo.com
09.2022 - Current
Certified Medical Assistant
Consultants In Pain Management
05.2015 - 10.2020
No Degree - Medical Assisting
Allied Health Careers Institute
GED -
Chattanooga State Community College