Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kristine Brosseau

Ortonville,MI

Summary

Knowledge Management Specialist with demonstrated success negotiating, researching and communicating effectively. Provided leadership vision, direction, development and maintenance of multiple complex and high priority process improvements directly impacting business strategies of organization. Strong organizational skills to think strategically and react quickly to internal and external needs. Offering expertise in creating, organizing and managing documentation for capturing written Knowledge. Expert Auros user bringing strong technical acumen, excellent communication skills and unsurpassed dedication to quality and accuracy.

Hardworking and passionate job seeker with strong organizational skills eager to secure a position in Knowledge Management. Ready to help team achieve company goals.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Knowledge Management Specialist

General Motors
08.2005 - 06.2023
  • Managed regulatory requirements and audit support needs by completing and submitting accurate paperwork.
  • Carried out in-depth needs assessments to determine document management requirements at department and individual user levels.
  • Maintained organized and efficient Knowledge Management document flows by using excellent planning and multitasking skills.
  • Strengthened system efficiency by identifying lagging operational processes and implementing optimal solutions.
  • Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.
  • Reviewed document management protocols and user activities against internal records policies and document management standards.
  • Worked with internal team members to remedy issues with preemptive solutions.
  • Created and maintained over 32,000 global internal and external user accounts and assisted with routing documents for review and approval and provided one on one training.
  • Managed online training courses, setup and maintenance.
  • Supported end-user access requirements by establishing compliant programs and effective access control policies.
  • Created, supported and ran annual assessments for UAT (User Acceptance Testing) with coordination of over 1,000 test cases each software release.
  • Skilled at working independently and collaboratively in team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Lab Operations Business Manager

General Motors
06.2002 - 07.2005
  • Reviewed teams strategic plans and developed departmental goals and standards to support vision.
  • Collaborated with leaders to develop their processes and promote their employees.
  • Worked in tandem with peers and leaders on hosting regular all-people meetings and events.
  • Promoted energetic atmosphere with purpose to drive improvements in employee enthusiasm.
  • Supported Director in running and coordinating weekly staff and diagonal slice meetings.

Plant Communications Coordinator

General Motors
01.2001 - 06.2002
  • Assisted Plant Manager with meetings and employee celebrations.
  • Worked with UAW partner as Quality Network Representative.
  • Assisted Plant Leaders with facilitating company-wide communication to more than 6,000 UAW employees across 3 plants.
  • Wrote monthly newsletter and distributed to all plant employees. Including highlighting story of plant employees each month.

IT Specialist

General Motors
01.1998 - 12.2000
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to user technical support needs and replaced equipment as needed.

Vehicle Build Analyst

General Motors
01.1992 - 12.1997
  • Generated and analyzed reports to monitor vehicle builds and all test activities.
  • Set and adjusted to schedules to maintain optimal vehicle usage for product assurance testing.

Material Coordinator

General Motors
07.1989 - 12.1991
  • Managed receiving operations and proper storage of incoming materials.
  • Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows.

Education

Associate of Applied Science - Business Administration

Oakland Community College
Bloomfield Hills, MI
01.1994

Skills

  • Knowledge Management
  • Harvesting Knowledge
  • User Experience
  • Interdepartmental Cooperation
  • Microsoft Excel
  • Microsoft Office
  • Training Materials
  • Operational Efficiency

Certification

  • DFSS Green Belt, General Motors - 2019
  • DFSS Black Belt, General Motors - 2020

Timeline

Knowledge Management Specialist

General Motors
08.2005 - 06.2023

Lab Operations Business Manager

General Motors
06.2002 - 07.2005

Plant Communications Coordinator

General Motors
01.2001 - 06.2002

IT Specialist

General Motors
01.1998 - 12.2000

Vehicle Build Analyst

General Motors
01.1992 - 12.1997

Material Coordinator

General Motors
07.1989 - 12.1991

Associate of Applied Science - Business Administration

Oakland Community College

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Kristine Brosseau