KRISTINE CLARKE
Nassau
Summary
Dedicated and personable hospitality professional with a strong background in customer service and front desk operations. Proven ability to handle guest inquiries, resolve issues efficiently, and enhance overall guest satisfaction in fast-paced environments. Known for fostering teamwork, improving processes, and exceeding service expectations. Enthusiastic about contributing to customer-focused teams and creating memorable guest experiences.
Coordinated professional consistently praised by management for strong organizational, project management and deadline tracking skills. Motivated and capable professional with many years of comprehensive experience in urban planning, non-profit, fundraising and business development. Successful at interfacing well with general public, stakeholders, applicants, and public officials.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Dispatch and Scheduling Agent
Skypole Airconditioning and Refrigeration
09.2025 - Current
- Coordinated dispatch operations to ensure timely delivery and service for air conditioning and refrigeration needs.
- Maintained organized office records and managed scheduling to enhance operational efficiency.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Managed scheduling and appointment coordination for service technicians
- Streamlined office operations by implementing digital filing systems
- Assisted in inventory management and procurement of office supplies
- Developed training materials to onboard new administrative staff
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Communicated effectively with customers regarding quote status, changes, or additional information required.
- Directed daily operations of departments, coordinating interdepartmental project activities.
- Wrote comprehensive reports outlining findings and translating concepts for technical and non-technical audiences.
Hotel Front Desk Agent
The Reserve Bahamar
04.2023 - 09.2025
- Manage check-ins, check-outs, and reservation processing.
- Use hotel software for room assignments and rate management.
- Excel at multitasking while maintaining a welcoming and professional demeanor.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Maintained cleanliness and organization of front desk area.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Answered guest questions and offered referrals to local points of interest.
PBX Operator
Baha Mar
01.2022 - 04.2023
- Assisted guests both in-person and via phone, directing them to appropriate departments.
- Handled high call volumes with precision and attentiveness.
- Held department record for upsell revenue, totaling $40K.
- Created internal training modules and daily reports.
- Specialized in empathetic conflict resolution and guest retention strategies.
- Operated multi-line phone system to manage incoming and outgoing calls efficiently.
- Trained new staff on phone systems, call handling techniques, and customer service protocols.
- Led initiatives to streamline call routing processes, reducing wait times for guests significantly.
- Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Collaborated with front desk personnel to ensure timely responses to guest inquiries or requests for assistance.
- Ensured the timely resolution of any technical issues with PBX systems by collaborating with IT support staff and vendors.
- Reduced caller wait times, ensuring swift and accurate call transfers to the correct extensions.
QA Analyst
Fluent Home
12.2020 - 07.2021
- Developed and executed test plans based on software requirements.
- Reported and verified bugs to ensure high product quality.
- Conducted regression testing and collaborated with developers to resolve issues.
- Developed and executed comprehensive test plans to ensure software quality and reliability.
- Analyzed test results, identifying defects and collaborating with development teams for timely resolution.
- Documented testing processes and results, maintaining clear communication with stakeholders throughout projects.
- Streamlined QA processes for better efficiency, implementing standardized test cases across multiple projects.
- Promoted a culture of continuous improvement, regularly reviewing and refining QA processes and methodologies.
- Expanded team knowledge base, mentoring junior QA analysts on best practices and industry standards.
- Contributed to the establishment of performance benchmarks, tracking QA metrics over multiple development cycles.
- Boosted customer satisfaction by ensuring high-quality user experiences through rigorous usability testing.
- Maintained robust documentation of test results, providing valuable insights for future development efforts.
- Ensured compliance with regulatory requirements through diligent validation and verification of software functionality.
- Developed and maintained quality assurance procedure documentation.
Education
EMT - Emergency Medical Technician
Doctors Hospital Institution of Learning
09.2024 - 05.2025
Biology
University of Wisconsin-Superior
Superior 08.2013 - 06.2017
Skills
- Microsoft Office
- Cash & Payment Handling
- Customer Service & Retention
- Empathy & Conflict Resolution
- Time management
- Data entry
- Office management
- Excel spreadsheets
- Appointment scheduling
- Documentation and reporting
- Multi-line phone proficiency
Websites
Accomplishments
- Enhanced Guest Service: Reduced guest wait time by 30% through improved front desk processes.
- Efficient Issue Resolution: Resolved 95% of guest complaints within the first hour.
- Sales Excellence: Achieved a 25% increase in upsell revenue through effective techniques.
- Record-Breaking Upsells: Generated $40K in upsell revenue, the highest in department history.
Certification
Emergency Medical Technician – NREMT Certified
Timeline
Dispatch and Scheduling Agent
Skypole Airconditioning and Refrigeration
09.2025 - Current
EMT - Emergency Medical Technician
Doctors Hospital Institution of Learning
09.2024 - 05.2025
Hotel Front Desk Agent
The Reserve Bahamar
04.2023 - 09.2025
PBX Operator
Baha Mar
01.2022 - 04.2023
QA Analyst
Fluent Home
12.2020 - 07.2021
Biology
University of Wisconsin-Superior
08.2013 - 06.2017