KRISTINE CONNERS
PHOENIX,ARIZONA
Summary
Results-driven Project Manager with expertise in Agile methodologies and product lifecycle management. Demonstrated ability to lead cross-functional teams in delivering innovative solutions and aligning product roadmaps with corporate goals. Skilled in stakeholder engagement, technical specifications, and administrative functions, ensuring efficient project execution and stakeholder satisfaction.
Overview
9
9
years of professional experience
Work History
SR. PRODUCT MANAGER
AMERICAN EXPRESS
01.2022 - 05.2024
- Sr Product Manager that led a diverse team of tech and business stakeholders with a focus on improving SEO (Search Engine Optimization)
- Program and project management in enabling SEO campaigns which resulted in more new card members (Consumer Acquisitions)
- Managed technical teams responsible for creating an in-house portal (One Market) designed to allow marketing users to define and improve web page ranking on search engines, including metatags, structured text, and internal linking
- Delivery Excellence - Led Tech team from delivering 0-1 Features a PI to delivering 13-20 Features per PI
- End to end Project Management between technical and business teams (stakeholder management)
- Oversaw project delivery, ensuring alignment with client expectations and improving overall efficiency.
- Developed product roadmaps and process flows
- Identified areas for improvement to enhance workflow and productivity.
- Collaborated with disparate teams to resolve issues and finalize effective solutions.
- Requirements ownership, development and documentation
- Managed vendor relationships, facilitating timely delivery of services and products to support project goals.
- Risk Mitigation, Problem solving, collaboration
- Full software lifecycle from ideation through production and beyond
- Use of Rally and Jira, GitHub and others
- BID management - creation of BIDS and BID process and departmental budgeting, vendor relations and OpEx tracking and reporting
- Creating Leadership reports via Tableau and others
- Enterprise Performance Marketing Products, Enterprise Digital & Data Solutions for Consumer Acquisitions
- Mentored teams in SAFe Agile methodologies to enhance process efficiency across technology, business, and product sectors.
- Process Innovation - Led and designed Improved tech and business architectural pathways
PRODUCT OWNER
AMERICAN EXPRESS
01.2020 - 01.2021
- Managed product development for 4 teams across 40 concurrent projects, prioritizing alignment with strategic objectives.
- Delivery Excellence - Every PI had 40 features. My delivery percentage was 99-100% per PI
- Technical Project Manager (end to end)
- Facilitated PI planning sessions to align team objectives and deliverables.
- Gathered requirements, created roadmaps, project plans, Epics, Features, Stories
- Drove consistency across the portfolio
- Identified and executed strategies for process enhancement and optimization.
- Developed APIs and datasets to connect back end systems with front end systems.
- Technical Program Management
- Development of payor/supplier dashboards, data systems, reporting, analysis, compliance initiatives
- Led teams, fostering collaboration and professional development.
- Own end to end project execution, budgeting, staffing and deliverables
- Delivered projects on time and met quality standards, enhancing stakeholder satisfaction.
- Mentor and support technical and business teams
- Used Rally and Jira in DevOps environment
- SAFe Agile Software development life cycle
- Cross team projects coordinating with other teams and Release Train Engineers
- Developed reports in Tableau to monitor KPIs, cost, and performance metrics, facilitating data-driven decision-making.
- OpEx experience with Clarity and Rally, Oracle ERP, cost analysis
- Global Merchant Services (GMS) - Merchant Platforms and Capabilities - Merchant Characteristics
- High Visibility - Enterprise 50 projects
- Enterprise 50 (E50) projects and programs
- Process Innovation - created a utility that automatically assigns SNG numbers as well as other processes for SNG automation
- Built a 'payday' dashboard for suppliers
TECHNICAL PROJECT MANAGER/Product Owner for @work
AMERICAN EXPRESS
01.2015 - 01.2020
- Technical Project Manager/Program Manager
- Leads execution and delivery on high complexity projects
- End to End Project Manager - manage other project managers and oversee End to End projects, including programs
- Collaborated with teams to identify and resolve obstacles, ensuring timely project delivery
- Drives consistency across the portfolio
- Mentors and supports technical and business teams
- Managed relationships with key business stakeholders to ensure effective collaboration.
- PI Planning with business teams and technical
- SAFe Agile Software development life cycle
- Managed $17M portfolio
- Developed and delivered portfolio monthly reports using Tableau for VP-level stakeholders
- Create presentations for leadership using Tableau and others
- Agile Leader
- Jira and Rally for devops environment
- BID management, Clarity, budgeting
- Administrative functions like calendar management, timesheets, budgets, financial management
- Strategic Objectives - designed and created dashboard that has visibility throughout the enterprise. Cut production support calls by 70%
- Process Innovation - created a utility that allows Statement rerun that had processing issues. One Step, One Interface
- Engineered solution with Microsoft and business teams to resolve font licensing issue, enabling customer access to downloadable statements
- Engineered solution with Microsoft and business teams to resolve font licensing issue, enabling customer access to downloadable statements
Education
Bachelor Degree (B.A.) -
University of Illinois At Chicago
Chicago, ILCertified Scrum Master -
Project Management Professional (PMP) -
Project Management Institute
Practice SAFe Agile -
Skills
- Product Management
- Project Management
- Program Management
- Portfolio Management
- Certified Scrum Master
- SAFe Agile
- PMP
- People leadership
- Project planning and roadmap
- Executive reporting
- Business relationship management
- Cross functional leadership
- Project planning
- Strategic planning
- Process Improvement and Innovation
- Cross team collaboration
- Report creation
- Dashboard creation
- BI tools
- Database tools
- Jira
- Rally
- ServiceNow
- Clarity
- Delivery excellence
- Presentation skills
- Data integration
- Python
- API creation
- API Creation and migration
- Cross-team collaboration
- Big Data technologies
- One Data functions
- Solution Architecture
- People Leader
- Administrative functions
- Presentation skills
- Project Organizational expert
- Bridge between business, tech and customers
- Strategic planning
- Project organization
- Business-technology alignment
- Experience in the financial sector
Timeline
SR. PRODUCT MANAGER
AMERICAN EXPRESS
01.2022 - 05.2024
PRODUCT OWNER
AMERICAN EXPRESS
01.2020 - 01.2021
TECHNICAL PROJECT MANAGER/Product Owner for @work
AMERICAN EXPRESS
01.2015 - 01.2020
Bachelor Degree (B.A.) -
University of Illinois At Chicago
Certified Scrum Master -
Project Management Professional (PMP) -
Project Management Institute