Kristine Dupras
Belchertown,Massachusetts
Summary
Results-driven professional with a strong background in patient care and customer service, bringing exceptional communication, problem-solving, and time management skills to the field of criminal justice. Experienced in handling high-pressure situations with professionalism and integrity, maintaining confidentiality, and building trust with diverse populations. Dedicated to promoting fairness, safety, and effective conflict resolution through empathy, attention to detail, and ethical decision-making.
Overview
2026
2026
years of professional experience
Work History
Waitress
Al's Diner
Chicopee, Massachusetts
01.2005 - Current
- Delivered exceptional customer service in a fast-paced dining environment.
- Efficiently communicated customer orders to kitchen staff for timely preparation.
- Assisted with food preparation and maintained cleanliness of workstations.
- Maintained comprehensive knowledge of menu items to address customer inquiries.
- Set up dining areas and ensured proper table settings for guests.
- Cultivated positive relationships with regular customers through engaging conversations.
- Resolved customer complaints promptly to enhance overall satisfaction.
- Processed payments accurately using point-of-sale system.
CNA Supervisor
Christopher Heights of Belchertown
Belchertown, MA
2018 - 2020
- Oversaw daily operations of nursing staff in senior living community.
- Collaborated with healthcare professionals and families to develop patient care plans.
- Provided training for new nursing assistants on care protocols and standards.
- Evaluated staff performance, offering constructive feedback for improvement.
- Ensured adherence to health regulations and safety standards throughout the facility.
- Managed scheduling of shifts to optimize staff coverage and efficiency.
- Monitored quality of care provided by CNAs to ensure compliance with established standards.
- Assisted in recruitment efforts by interviewing candidates for open positions.
- Work the floor by managing my own assignments, providing direct care to residents, and ensuring their needs are met.
CNA
Wingate at South Hadley
South Hadley, Massachusetts
2018 - 2018
- Delivered compassionate care by assisting residents with daily living activities.
- Monitored and documented vital signs while promptly reporting condition changes.
- Ensured a clean, safe environment by adhering to infection control policies.
- Effectively communicated with families about care plans and resident needs.
- Observed residents for any signs of distress, notifying medical staff when necessary.
- Provided emotional support to family members during challenging situations.
- Assisted patients in maintaining hygiene through bathing, grooming, and dressing tasks.
Education
Bachelor Of Science (BS) - Criminal Justice
Southern New Hampshire University
Manchester, NH08-2025
Associate Of Science (AS) - Criminal Justice
Springfield Technical Community College
Springfield, Massachusetts, MA01-2023
Certified Nurse Aid/Home Health Aid Certificate - CNA/HHA
Holyoke Community College
Holyoke, MA06-2018
High School Diploma - Criminal Justice
Granby Jr/Sr High School
Granby, MA06-2009
Skills
- Patient care and coordination
- Customer service and support
- Team collaboration
- Critical thinking skills
- Effective communication
- Time management strategies
- Data documentation practices
- Stress management techniques
Affiliations
Former Volunteer Registrar and Volunteer Director of The BGA Eagles Youth Football and Cheer Board of Directors
References
References available upon request.
Timeline
Waitress
Al's Diner
01.2005 - Current
CNA Supervisor
Christopher Heights of Belchertown
2018 - 2020
CNA
Wingate at South Hadley
2018 - 2018
Bachelor Of Science (BS) - Criminal Justice
Southern New Hampshire University
Associate Of Science (AS) - Criminal Justice
Springfield Technical Community College
Certified Nurse Aid/Home Health Aid Certificate - CNA/HHA
Holyoke Community College
High School Diploma - Criminal Justice
Granby Jr/Sr High School