Kristine Ewing
Fairmont
Summary
Proficient Cosmetologist with several years of experience. Dedicated to long-term relationships with clients and high-quality beautification. Successful at maintaining professional workspaces while remaining welcoming and thoughtful about each customer's needs. Skilled in providing a wide range of beauty services. Passionate about enhancing clients' appearance and boosting their confidence through personalized beauty treatments. Skilled in the latest techniques and trends, maintaining high standards of hygiene, and delivering exceptional customer service.
Overview
24
24
years of professional experience
Work History
Hairstylist Booth Renter
Hair Plus Salon
Fairmont
02.2024 - Current
- Greeted clients and provided them with a welcoming environment.
- Performed eyelash extensions, refills, and removals in accordance with industry standards.
- Utilized tweezers to isolate individual lashes prior to application of extensions.
- Kept records of client visits and updated customer profiles accordingly.
- Developed creative ideas for promotional campaigns aimed at increasing sales.
- Provided thorough consultations to clients on lash services and products.
- Maintained a clean and sanitary workspace in accordance with health regulations.
- Ensured that high-quality service was provided to every client at all times.
- Maintained inventory of all supplies needed for lash services.
- Scheduled appointments using online booking software systems.
- Cleaned and sanitized work area between each client appointment.
- Remained knowledgeable about new products and services offered by the salon.
- Educated clients on proper aftercare techniques for lashes.
- Designed specific eyelash treatments based upon guests' individual needs.
- Kept track of customer services and preferences for future reference.
- Assisted customers in selecting appropriate retail products for their needs.
- Promoted additional services or products available in the salon.
- Developed a loyal client base through excellent customer service.
- Maintained cleanliness of salon equipment and tools.
- Attended continuing education classes to stay up-to-date with trends in the industry.
- Carried out waxing services for eyebrows, legs, arms and other body parts.
- Maintained relationships with long-term clients while successfully handling daily walk-in appointments.
- Delivered roots and gloss treatment, balayage highlights, and toning glaze treatment.
- Offered clients catalog showcasing hairstyle, cut and color options to meet individual preferences.
- Shaped eyebrows and removed facial hair using depilatory cream, tweezers or wax.
- Bleached, dyed or tinted hair using applicator or brush.
- Operated cash registers to receive payments from patrons.
- Updated and maintained customer information records and beauty services provided.
- Analyzed patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles.
Salon Owner/Operator
Shearology Salon
Fairmont
09.2016 - 02.2024
- Implemented quality control measures throughout the salon to maintain high standards of service delivery.
- Resolved customer complaints quickly and efficiently while maintaining professionalism.
- Ensured that all safety protocols were followed in the salon at all times.
- Analyzed financial reports on a monthly basis to identify areas of improvement in the business.
- Provided exceptional customer service to ensure repeat business.
- Promoted special offers through social media platforms to attract new customers.
- Maintained salon finances, including budgeting, payroll and bookkeeping.
- Conducted regular meetings with staff members to discuss performance goals.
- Organized and scheduled appointments for clients using software systems.
- Adhered to state laws and regulations regarding licensure, sanitation standards.
- Created marketing strategies to increase clientele and expand the business.
- Monitored stock levels of products used in services offered at the salon.
- Maintained relationships with vendors and suppliers who provide necessary items for running the salon.
- Ordered supplies and equipment needed for daily operations.
- Inspected workstations regularly to ensure they are clean and organized.
- Assessed inventory needs for hair care products, cosmetics. on an ongoing basis.
- Performed administrative duties such as filing paperwork and responding to emails.
- Monitored competition in order to stay ahead of industry trends.
- Provided excellent customer service to ensure repeat business from satisfied clients.
- Delegated work to staff, setting priorities and goals.
- Formed and sustained strategic relationships with clients.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Monitored progress by establishing plans, budgets and measuring results.
Stylist
MasterCuts - Regis
Fairmont
10.2011 - 09.2016
- Ensured that all styling areas were kept clean and organized at all times.
- Provided personal consultations to determine clients' styling needs and preferences.
- Demonstrated knowledge of fabrics, colors, textures, cuts, silhouettes.
- Provided excellent customer service to ensure client satisfaction.
- Maintained records of client purchases and services rendered.
- Created custom looks for clients based on their individual style, body type, and personality.
- Kept notes listing preferences and services provided to clients for quick reference.
- Set up workstation and treatment room with products, equipment, and supplies to facilitate services .
- Evaluated client's hair and physical features to determine style and cut plans.
- Maintained safety protocols by ensuring proper and safe handling of equipment and materials.
- Evaluated client hair type, condition, and desired outcome to determine ideal services.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Kept work area clean and neat to stay productive.
- Backed up reception desk by answering phones, scheduling appointments, and processing payments.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Collected payment from customers and scheduled next appointments.
- Washed, colored, cut and styled hair for high volume of clients daily.
Delivery Driver
Papa Johns
Fairmont
05.2010 - 03.2011
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
- Checked tires for proper inflation before leaving on each route.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Ensured accurate completion of all paperwork associated with deliveries.
- Notified customers of delays to decrease calls to support.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Utilized GPS and maps for efficient route planning.
Customer Service Representative
Agesis Communications
Fairmont
10.2009 - 05.2010
- Answered customer inquiries and provided accurate information regarding products and services.
- Conducted regular follow-up calls with customers after resolving their issues.
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries via phone, email, and chat.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Processed enrollments for new Medicare members according to established procedures and guidelines.
- Answered incoming calls from Medicare beneficiaries, providing them with information regarding their benefits.
- Monitored changes in regulations affecting Medicare services provided.
- Assisted customers in understanding their rights under applicable laws.
- Maintained accurate records of customer interactions and transactions.
- Responded promptly to customer inquiries about coverage options, claims status, and other related topics.
Salon Owner/Operator
Sparkles Salon
Fairmont
04.2007 - 10.2009
- Implemented quality control measures throughout the salon to maintain high standards of service delivery.
- Resolved customer complaints quickly and efficiently while maintaining professionalism.
- Ensured that all safety protocols were followed in the salon at all times.
- Investigated new trends in beauty industry services to stay current with offerings available at the salon.
- Analyzed financial reports on a monthly basis to identify areas of improvement in the business.
- Provided exceptional customer service to ensure repeat business.
- Developed service packages for customers seeking a variety of treatments.
- Promoted special offers through social media platforms to attract new customers.
- Maintained salon finances, including budgeting, payroll and bookkeeping.
- Organized and scheduled appointments for clients using software systems.
- Adhered to state laws and regulations regarding licensure, sanitation standards.
- Maintained relationships with vendors and suppliers who provide necessary items for running the salon.
- Ordered supplies and equipment needed for daily operations.
- Inspected workstations regularly to ensure they are clean and organized.
- Assessed inventory needs for hair care products, cosmetics. on an ongoing basis.
- Performed administrative duties such as filing paperwork and responding to emails.
- Provided excellent customer service to ensure repeat business from satisfied clients.
- Formed and sustained strategic relationships with clients.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Hairstylist Booth Renter
Self-employed
Fairmont
01.2006 - 03.2007
- Upsold retail items such as shampoos, conditioners, gels, sprays.
- Greeted clients and provided them with a welcoming environment.
- Trimmed split ends and removed unwanted bulk from hair using scissors or razor.
- Provided clients with advice on styling options and hair care products.
- Maintained accurate records of services performed, products used, and payments received.
- Kept work area clean and organized at all times.
- Maintained up-to-date knowledge of new trends in hairstyling techniques.
- Listened to client requests and followed instructions accurately to create desired looks.
- Suggested new styles for clients based on their facial features and lifestyle preferences.
- Communicated effectively with customers to ensure satisfaction with services rendered.
- Ensured that all equipment was properly sanitized before use.
- Consulted with clients about their individual needs concerning style maintenance between visits.
- Educated clients on proper aftercare for their newly styled hair.
- Adhered to safety protocols while performing hairstyling services.
- Promoted additional services offered by the salon such as waxing or facials.
- Confirmed appointments prior to scheduled time frames via phone calls or emails.
- Performed a variety of hair treatments such as coloring, highlighting, cutting, blow-drying, and styling.
Server
Zigs Bar and Grill
Alexandria
04.2003 - 08.2003
- Checked food before serving it to customers.
- Accurately recorded orders on cash register and point-of-sale system.
- Monitored dining room for cleanliness and proper set-up at all times.
- Stayed informed about daily specials, new menu items, promotions.
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Upheld high standards of sanitation in accordance with health department regulations.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Cleaned tables and chairs to prepare dining area for next customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Crew Member
Taco Bell
Fairmont
04.2001 - 04.2003
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Restocked kitchen supplies including food products and utensils.
- Checked expiration dates on all products before serving them to customers.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Resolved customer complaints in a professional manner.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Education
Cosmetologist - Cosmetology
Art And Science Institution of Cosmetology
Fairmont01-2006
Skills
- UV Eyelash extensions
- Fantasy Color
- Color
- Men's cuts
- Appointment scheduling
- Inventory management
- Sanitation practices
- Client relationship management
- Social media marketing
- Problem solving
- Time management
- Effective communication
- Financial planning
- Business management
- Advanced coloring techniques
- Client consultation
- Financial analysis
- Salon marketing
- Delegation
- Budget control
- Relationship building
- Time management abilities
- Business intelligence
- Inventory control
- Multitasking capacity
- Attention to detail
- Inventory tracking and management
- Professionalism
Timeline
Hairstylist Booth Renter
Hair Plus Salon
02.2024 - Current
Salon Owner/Operator
Shearology Salon
09.2016 - 02.2024
Stylist
MasterCuts - Regis
10.2011 - 09.2016
Delivery Driver
Papa Johns
05.2010 - 03.2011
Customer Service Representative
Agesis Communications
10.2009 - 05.2010
Salon Owner/Operator
Sparkles Salon
04.2007 - 10.2009
Hairstylist Booth Renter
Self-employed
01.2006 - 03.2007
Server
Zigs Bar and Grill
04.2003 - 08.2003
Crew Member
Taco Bell
04.2001 - 04.2003
Cosmetologist - Cosmetology
Art And Science Institution of Cosmetology