Kristine Gonzalez
Los Angeles,CA
Summary
Dedicated medical assistant committed to enhancing patient experiences and supporting healthcare teams. Known for a friendly demeanor and adaptability in fast-paced environments, consistently delivering innovative solutions to complex challenges. Eager to leverage acquired skills to contribute to exceptional patient care and foster collaborative relationships within the healthcare setting. Passionate about making a positive impact on patients, families, and care teams.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Ghavamiplasticsurgery
10.2021 - Current
- Greet and prepare patients for consultation, obtaining medical history and documenting information to guide providers.
- Assist the provider with patient assessments and act as clinical support in the room.
- Guide patients through the pre-operative process, including reviewing expectations, verifying lab work and medical clearance, and coordinating prescriptions.
- Provide post-operative care, including removal of stitches, drains, and staples, and serve as the primary point of contact for patient recovery questions via phone and email.
- Assist in recovery room monitoring and support for surgical patients when needed.
- Prepare sterile rooms for in-office procedures, ensuring compliance with infection control standards.
- Prepare PRP, PRF, Botox filler, and Renuva treatments for providers.
- Take standardized patient photos for medical documentation and surgical planning.
- Manage inventory and ordering of medical supplies and equipment for both the surgical center and office, maintaining stock levels through a 4-week cycle
Medical Assistant
Consultorio Medical Latino Clinic
04.2021 - 11.2021
- Record and monitor vital signs for 50+ patients daily, ensuring accuracy and timely documentation in patient charts.
- Perform venipunctures and administer injections 20+ times per day, following safety and infection control protocols.
- Maintain a sterile clinical environment by cleaning and sanitizing equipment and preparing treatment rooms between patients.
- Process office claims, enter accurate codes for the billing department, and communicate with IPA representatives and insurance providers to resolve coverage issues.
- Manage multi-line phone system, relaying patient concerns, condition updates, and prescription refill requests to physicians to support continuity of care.
- Conduct patient intake interviews, gathering medical history, chief complaints, and vital signs to support accurate provider assessments.
- Organize and update charts, documentation, and supplies to improve workflow efficiency and support team productivity.
Patient Support Representative
Optum Medical Group
02.2020 - 04.2021
- Communicated with physicians by sending messages, paging contracted hospital doctors, and ensuring timely connections with hospital staff.
- Assisted with prior authorization processes and directed patients or insurance representatives to the appropriate department for resolution.
- Resolved patient disputes by contacting insurance companies and advocating on their behalf.
- Managed a high-volume, multi-line phone system, accurately routing calls to the correct individuals and scheduling patient appointments.
- Responded to patient inquiries and concerns, escalating to medical staff as appropriate to ensure high-quality care and service.
- Reviewed and updated patient records, researching to complete missing insurance and physician information for accurate documentation.
Education
High School Diploma - Medical Assistant
Downey Adult School
Downey, CA04.2021
Skills
- Patient Care & Education
- Pre-Op & Post-Op Support
- Medical Inventory & Supply Management
- Medication Management & Lab Coordination
- Sterile Room Preparation
- Minor Procedure Assistance
- Clinical Photography & Documentation
- Certified in Basic Life Support (BLS)
- Wound care
- Phlebotomy
- EMR / EHR
- Insurance verification
- HIPAA protocols
- CPR
- Electrocardiography (EKG)
Accomplishments
- Medical Assistant/ Certified Phlebotomist / Basic Life Support (BLS) HIPAA/OSHA / MS Word / Key boarding.
Certification
- Certified Phlebotomy Technician - 2021
- Certified BLS/CPR and AED - American Heart Association 2020
Languages
Spanish
Limited Working
Timeline
Certified Medical Assistant
Ghavamiplasticsurgery
10.2021 - Current
Medical Assistant
Consultorio Medical Latino Clinic
04.2021 - 11.2021
Patient Support Representative
Optum Medical Group
02.2020 - 04.2021
High School Diploma - Medical Assistant
Downey Adult School
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