Summary
Overview
Work History
Education
Skills
Timeline
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Kristine Henry

Kristine Henry

Prior Authorization / Appeals Pharmacy Technician
Modesto,CA

Summary

Driven Pharmacy Technician with 20 years of experience and success in working within fast-paced retail pharmacy settings as well as pharmacy benefit management setting . Highly proficient in accurately assessing patient information and in taking prescription prior authorization , maintaining patient satisfaction and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy , medical office or insurance company.

Overview

20
20
years of professional experience
1
1
year of post-secondary education

Work History

Senior Prior Authorization/Appeals Pharmacy Techni

Optum Rx
Mission Viejo, CA
08.2022 - Current


  • Answered incoming phone calls and addressed questions from members and healthcare providers
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Consulted with providers , members and representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Coordinated with physicians and members for speedy resolution of prescription discrepancies.

Senior Certified Pharmacy Technician

Walgreens
Modesto , CA
01.2004 - 03.2023
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Supervised 12 pharmacy technicians and coordinated day-to-day assignments. Scheduling for staff .
  • Counted, measured and compounded medications following standard procedures.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Collected co-payments or full payments from customers.
  • Reviewed medication orders.
  • Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.

Education

Pharmacy Technician Certificate -

National Institute of Technology
Houston, TX
02.2003 - 09.2003

Skills

Confidentiality and HIPAA

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Timeline

Senior Prior Authorization/Appeals Pharmacy Techni

Optum Rx
08.2022 - Current

Senior Certified Pharmacy Technician

Walgreens
01.2004 - 03.2023

Pharmacy Technician Certificate -

National Institute of Technology
02.2003 - 09.2003

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Kristine Henry Prior Authorization / Appeals Pharmacy Technician