Kristine Hooker
Buffalo
Summary
Self-motivated professional with over 18 years of experience in residential program management. Skilled in problem-solving and crisis intervention, consistently enhancing service delivery and ensuring regulatory compliance. Prepared to leverage expertise in team leadership and care plan development to drive impactful outcomes.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
25
25
years of professional experience
Work History
PRR
Kaleida Health
07.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Senior Residential Supervisor
People Incorporated
03.2005 - 06.2024
- Supervised daily operations of residential programs, ensuring adherence to policies and procedures.
- Developed and implemented individualized care plans to promote residents' personal growth and independence.
- Trained and mentored staff in best practices for resident engagement and crisis intervention techniques.
- Facilitated team meetings to discuss performance, address concerns, and enhance service delivery approaches.
- Collaborated with interdisciplinary teams to assess resident needs and coordinate appropriate resources.
- Monitored compliance with regulatory standards, conducting audits to ensure quality of care provided.
- Analyzed program outcomes to identify areas for improvement and implemented strategic solutions accordingly.
- Advocated for residents' rights and needs within community settings, fostering positive relationships with external stakeholders.
- Collaborated with upper management on strategic planning initiatives aimed at maximizing portfolio performance through operational excellence.
- Improved tenant satisfaction by addressing and resolving concerns in a timely manner.
- Reviewed lease agreements for accuracy prior to execution by both parties, maintaining proper documentation of rental terms and conditions.
- Recruited trained, and supervised residential staff members, ensuring efficient operations and high-quality service delivery.
- Conducted move-in/move-out inspections with tenants, ensuring smooth transitions and accurate documentation of property conditions.
- Managed conflict resolution among residents, fostering a sense of community and promoting harmonious living conditions.
- Created an environment conducive to community building among residents through social events and common area enhancements.
- Conducted regular inspections of properties to ensure compliance with safety regulations and company standards.
- Established strong relationships with local vendors for the provision of maintenance services at competitive prices.
- Developed marketing strategies that resulted in increased occupancy rates for managed properties.
- Identified opportunities for process improvements within day-to-day operations leading to enhanced efficiency and streamlined workflows.
- Implemented cost control measures to maintain budgetary targets while delivering exceptional services to residents.
- Managed property maintenance for optimal living conditions and increased resident retention rates.
- Cultivated positive working environment within the residential team by providing ongoing support and guidance as needed.
- Ensured adherence to Fair Housing laws during all interactions with prospective renters or existing tenants.
- Streamlined rent collection processes, leading to reduced delinquencies and improved cash flow.
- Coordinated with contractors for timely completion of repairs, minimizing inconvenience to residents.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Provided crisis management and intervention during emergency situations.
- Enforced policies and safety standards through building and room rounds.
- Coordinated activities and events to create safe, positive and inclusive environment.
- Developed, implemented and monitored residential policies and procedures.
- Trained new staff on best practices for supporting individuals with diverse needs.
- Transported clients to medical and dental appointments to provide support.
- Coordinated with families and other caregivers, ensuring cohesive approach to client support.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Monitored clients' overall health and well-being and noted significant changes.
- Monitored and reported changes in clients' health and well-being, enabling timely interventions.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
Shift Manager
McDonald's Restaurant
01.2001 - 03.2005
- Supervised daily operations to ensure efficient service and compliance with quality standards.
- Trained and mentored team members on operational procedures and customer service excellence.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Coordinated staff schedules to maintain adequate coverage during peak hours and events.
- Resolved customer complaints promptly, enhancing overall guest satisfaction and retention.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Education
Bachelor of Science - Criminal Justice
Medaille College
Buffalo, NY10-2023
High School Diploma -
Hutch Tech
Buffalo, NY06-2003
Skills
- Friendly, positive attitude
- Time management
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Organizational skills
- Calm under pressure
- Organization and time management
Timeline
PRR
Kaleida Health
07.2024 - Current
Senior Residential Supervisor
People Incorporated
03.2005 - 06.2024
Shift Manager
McDonald's Restaurant
01.2001 - 03.2005
Bachelor of Science - Criminal Justice
Medaille College
High School Diploma -
Hutch Tech