Summary
Overview
Work History
Education
Skills
Timeline
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Kristine Jones

Louisa ,VA

Summary

Driven professional with extensive experience in credit analysis and customer service, notably at MPS. Excelled in managing financial risks and enhancing customer relations through effective communication and negotiation skills. Demonstrated proficiency in Vista and Microsoft Excel, achieving high customer satisfaction and operational efficiency. Skilled in leading teams to surpass goals with innovative solutions and strategic planning.

Overview

27
27
years of professional experience

Work History

Credit and Collection Analyst

MPS
12.2002 - Current
  • Reviewed customer financial data to assess credit risk and determine creditworthiness
  • Collaborated with customers to reconcile accounts and negotiate payments.
  • Developed a comprehensive understanding of financial statements to enhance risk assessment
  • Partnered with credit associations and business representatives to exchange valid credit information
  • Worked effectively with diverse teams to achieve goals and address product and service issues
  • Managed multiple projects and tasks, ensuring high quality and timely delivery
  • Provided excellent customer service in face to fave and phone interactions, resolving complaints and de-escalation concerns
  • Assisted customers with payments, ensuring accounts were current
  • Analyzed and resolved claims related to discounts, PODs, shortages and returns
  • Achieved high customer satisfaction through creative problem solving and effective solutions


Customer Service Representative

Kelly Services
07.2002 - 12.2002
  • Entered data into Vista database with zero errors, ensuring accuracy and efficiency
  • Compiled and prepared orders and notices under tight deadlines to meet departmental needs
  • Scanned, filed and updated forms, reports, and correspondence
  • Maintained daily logs for manager


Store Manager

Fashion Bug
01.1998 - 12.2000
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Trained and mentored associates on daily tasks and procedures
  • Updated and maintained store signage and displays
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

Education

No Degree - General Studies

Northern Virginia Community College
Annandale, VA

High School Diploma -

Chantilly High School
Chantilly, VA
06.1990

Skills

  • Proficient in Vista, WMS,
  • Collection Techniques
  • Microsoft Excel proficiency
  • Credit analysis
  • Strong communication skills

Timeline

Credit and Collection Analyst

MPS
12.2002 - Current

Customer Service Representative

Kelly Services
07.2002 - 12.2002

Store Manager

Fashion Bug
01.1998 - 12.2000

No Degree - General Studies

Northern Virginia Community College

High School Diploma -

Chantilly High School

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Kristine Jones