Kristine Jordan
Neosho Rapids,KS
Summary
Results-driven Retail Supervisor and Brand Lead with a strong background in team leadership and operational excellence. Proven track record of managing high volume shifts, training staff, and executing complex visual merchandising to drive sales. Combines four plus years of fast paced service experience with a sharp eye for detail and a commitment to brand standards.
Overview
9
9
years of professional experience
Work History
Supervisor
Bath & Body Works
Emporia, KS
07.2023 - Current
- Supervised daily operations to ensure adherence to company standards and policies.
- Trained and mentored team members on product knowledge and customer service techniques.
- Monitored inventory levels and coordinated restocking efforts to optimize sales opportunities.
- Implemented visual merchandising strategies to enhance store presentation and drive customer engagement.
- Resolved customer inquiries and complaints promptly, fostering a positive shopping experience.
- Analyzed sales reports to identify trends, informing strategic decisions for inventory management and staffing needs.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Waitress
Rolling Hills Bar and Grill
Americus, KS
06.2019 - 02.2023
- Delivered exceptional customer service in high-volume dining environment.
- Managed multiple tables efficiently, ensuring timely order placement and delivery.
- Trained new staff on menu knowledge and service protocols to enhance team performance.
- Collaborated with kitchen staff to ensure accurate meal preparation and special requests.
- Resolved customer complaints promptly, enhancing guest satisfaction and loyalty.
- Maintained cleanliness and organization of dining area to provide welcoming atmosphere.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Bartender
The Noose Inc
Emporia, KS
03.2017 - 11.2019
- Managed inventory levels, tracking supplies to minimize waste and ensure availability.
- Handled cash transactions accurately, maintaining financial integrity during shifts.
- Implemented efficient workflow processes during peak hours to improve service speed.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Resolved customer complaints promptly, ensuring positive experiences and repeat business.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Education
None - Communications
Emporia Sate University
Emporia, KSNone - None
Emporia High School
Emporia, KS05.2002
None - None
Sacred Heart School
Emporia, KS05.1996
Timeline
Supervisor
Bath & Body Works
07.2023 - Current
Waitress
Rolling Hills Bar and Grill
06.2019 - 02.2023
Bartender
The Noose Inc
03.2017 - 11.2019
None - Communications
Emporia Sate University
None - None
Emporia High School
None - None
Sacred Heart School