Kristine Kennedy
Westerville,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Branch Manager
KeyBank
Dublin, OH
11.2022 - Current
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Managed staff scheduling, hiring and training processes.
- Ensured compliance with established policies, procedures and regulations governing banking operations.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Developed strategies to increase customer satisfaction and loyalty.
Financial Wellness Consultant
KeyBank
Columbus, OH
10.2020 - 11.2022
- Analyzed customer's financial information to determine the best banking products for them.
- Achieved or exceeded personal sales goals on consistent basis.
- Coordinated with other departments regarding customer requests or disputes resolution.
- Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
Sales and Service Representative
Nationwide Financial Services
Columbus, OH
10.2019 - 10.2020
- Resolved customer issues promptly and professionally.
- Provided assistance in resolving escalated customer complaints or disputes.
- Maintained up-to-date knowledge of company products, services, policies, procedures, and pricing information.
Education
Bachelor of Science -
Ohio University
Athens, OH01-2016
Skills
- Relationship Building
- Branch Operations Management
- Interviewing and Hiring
- Risk Mitigation
- Performance Reviews
- Coaching and Mentoring
- Customer Service
- Excels in Team Leadership
Timeline
Branch Manager
KeyBank
11.2022 - Current
Financial Wellness Consultant
KeyBank
10.2020 - 11.2022
Sales and Service Representative
Nationwide Financial Services
10.2019 - 10.2020
Bachelor of Science -
Ohio University
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