Kristine Ledlow
Calera,AL
Summary
Highly motivated and dedicated professional seeking an opportunity to apply my skills and expertise in a new and challenging environment. Throughout my career, I have demonstrated a strong work ethic, commitment to excellence, and the ability to adapt to changing priorities while maintaining a positive attitude. I amm known for being dependable, hardworking, and results-driven.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Director of Market Operations
Complete Health
Birmingham, AL
01.2022 - Current
- Oversees daily healthcare operations to ensure workflow and quality patient care.
- Support clinic managers and staff to achieve operational goals.
- Collaborate with providers to implement process improvements and enhance patient satisfaction.
- Ensure compliance with organizational policies and healthcare regulations.
- Support strategic initiatives focused on growth, quality outcomes and operations excellence.
Practice Manager
Simon-Williamson Clinic, P.C.
Birmingham, Alabama
07.2013 - 01.2022
- Managed daily operations of a busy multi-specialty medical practice to ensure efficient workflow and quality patient care.
- Supervised administrative and clinical staff and provided training support.
- Coordinated provider schedules and maintained adequate staffing levels.
- Ensured compliance with HIPAA, OSHA and practice policies.
- Oversaw patient scheduling and registration processes.
- Resolved patient concerns and and promoted a positive patient experience.
- Extensive experience with Value Based Care management quality metrics.
Compliance Officer
Simon-Williamson Clinic, P.Cl
Birmingham, AL
11.2003 - 07.2013
- Ensured compliance with healthcare regulations and internal policies.
- Conducted regular audits of clinical practices and documentation.
- Developed training programs for staff on compliance procedures.
- Collaborated with management to implement corrective actions.
- Monitored ongoing compliance issues and reported findings to leadership.
- Maintained accurate records of compliance activities and investigations.
Education
Some College (No Degree) - Medical Record Administration
University of Alabama At Birmingham
Birmingham, ALSkills
- Value based care and performance metrics
- Budget management
- Practice management
- EMR experience and implementation (EPIC & Athena)
- Schedule management
- Staff training
- Conflict resolution and problem solving
- Effective communication
Certification
- Certified Professional Coder
Timeline
Director of Market Operations
Complete Health
01.2022 - Current
Practice Manager
Simon-Williamson Clinic, P.C.
07.2013 - 01.2022
Compliance Officer
Simon-Williamson Clinic, P.Cl
11.2003 - 07.2013
Some College (No Degree) - Medical Record Administration
University of Alabama At Birmingham