Kristine Liles
Blackshear,GA
Summary
Professional with strong expertise in customer service and logistics management. Adept at optimizing supply chain operations and ensuring timely deliveries. Proven ability to lead teams, adapt to changing demands, and drive results. Skilled in process improvement, inventory management, and strategic planning. Known for fostering collaboration and maintaining high standards in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Customer Service/Logistics Manager
International Auto Processing
09.2022 - Current
- Manage the daily operations of the Customer Service/Logistics Dept. to ensure production deadlines are met in accordance with the shipping schedule.
- Collaborate with manufactures, fleet carriers and shipping lines to determine arrival/departure dates and unit quantities.
- Maintain BOL's and shipping documents for billing.
- Dispatch carriers for pick up/ drop off's.
- Facilitate and maintain all company accessory codes, processing documents, shipping schedules, inventory and warranty claims in company database.
- Manage all employee payroll, training, and certifications based on company guidelines.
- Oversee customer contracts in order to maintain compliance.
Site Supervisor
AAA Cooper Transportation
05.2021 - 09.2022
- Company Overview: Dedicated Services Georgia Pacific - Baxley, GA
- Dispatched all drivers based on customer needs.
- Manage and coordinated all transportation activities.
- Execute all administrative activities including payroll, employee new hires and training.
- Generated and oversaw driver schedules.
- Manage KPI's for service and safety.
- Confirm drivers are in accordance with DOT regulations (Drug/Alcohol Policy, HOS).
- Manage all maintenance and repairs for equipment (Damages, Collisions, Breakdowns & Service).
- Communicate with customers and company employees on delivery concerns.
Regional Commercial Account Sales Executive
Vyve Broadband
06.2018 - 02.2021
- Performed all Administrative duties (data entry, billing, company reports)
- Maintained all commercial customer accounts for the Southeastern Region
- Coordinated and scheduled all fiber and coax installs by conducting onsite construction surveys based on requirements in coordination with sales, customer service and subcontractors
- Provided support and information to customer service with data that helped them with customer needs
- Retrieved, input and utilized data from SAP management reporting system
- Initialized and executed new customer contracts and terms
Project Manager, Exteriors
Lowe's Home Improvement
09.2014 - 06.2018
- Performed all data entry (contracts & materials)
- Managed all exterior construction jobs from initial sale to project completion
- Scheduled material delivers with drivers, maintained delivery schedules
- Initialized contracts and sales agreements
- Maintained and oversaw job budget and material cost
- Conducted onsite measurements (doors, fencing, roofs, windows and siding)
- Verified satisfactory install completion
- Maintained customer contracts and drawings
- Obtained job site permits from city inspector
- Ensured job site safety regulations were being followed per company policy
- Reported daily job status to Store manager and company VP
Administrative Assistant and Office Manager
Island Directory Company
10.2009 - 05.2014
- Performed all Administrative and Management duties including but not limited to employee new hires, training and schedules
- Coordinated accounts receivable and payable reports
- Managed and monitored payroll
- Prepared expense reports
- Input invoices into Quickbooks
- Communicated daily with customers and publishers to ensure editing approvals and corrections
Education
B.A.A - Business Administration in Business Management
College Of Coastal Georgia
Brunswick, GA05.2010
Skills
- E-Log
- Logistics
- Microsoft Office
- Freight
- Management
- Supply chain
- Payroll
- Microsoft Excel
- Leadership
- Customer service
- Dispatching
- Vehicle inspection
- Work Planning and Prioritization
- Safety standards
- Route planning
Timeline
Customer Service/Logistics Manager
International Auto Processing
09.2022 - Current
Site Supervisor
AAA Cooper Transportation
05.2021 - 09.2022
Regional Commercial Account Sales Executive
Vyve Broadband
06.2018 - 02.2021
Project Manager, Exteriors
Lowe's Home Improvement
09.2014 - 06.2018
Administrative Assistant and Office Manager
Island Directory Company
10.2009 - 05.2014
B.A.A - Business Administration in Business Management
College Of Coastal Georgia
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