Kristine Luong
San Francisco,CA
Summary
Experienced in payroll support, data management, and operational oversight within fast-paced retail environments. Skilled in handling timekeeping processes, ensuring payroll accuracy, and maintaining employee records with a strong focus on detail and compliance. Background includes managing workforce scheduling, resolving payroll discrepancies, and supporting consistent reporting of employee data. Adept at working within structured systems to maintain data integrity and improve process efficiency. Strong ability to manage multiple operational priorities while ensuring accuracy in sensitive information. Interested in applying this combined experience in payroll, systems, and data tracking to an HRIS Business Analyst role within a mission-driven healthcare organization.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Esthiology Educator + Certified Esthiology Coach
Cinta Aveda Institute
San Francisco, CA
2026.02 - Current
- Deliver structured training programs using standardized curriculum and digital tracking systems
- Monitor student performance metrics and adjust instruction to improve pass rates and overall outcomes
- Maintain and audit accurate records of attendance, assessments, and student progress within internal systems
- Ensure compliance with state board regulations and institutional policies
- Track and verify time-based data (attendance and training hours) to ensure accuracy for reporting and compliance
- Collaborate with staff to improve workflows, data tracking processes, and overall program efficiency
Medical Assembly Technician
Intuitive Surgical
Sunnyvale, CA
2024.08 - 2025.10
- Assembled medical devices with high precision in a regulated, compliance-driven environment
- Streamlined assembly processes, reducing production time by 20%
- Collaborated with engineers to improve product functionality and workflow efficiency
- Collaborated with engineers to troubleshoot assembly issues during production runs.
- Conducted quality inspections ensuring zero-defect final products
- Maintained strict adherence to FDA regulations and documentation standards
Store Manager
POP MART
San Jose, CA
2023.12 - 2024.03
- Able to surpass the store's monthly target after joining the company due to being bilingual in Cantonese.
- Own store Key Performance Indicators (KPIs) and lead merchandising of the store.
- Onboarded, trained, and developed staff, increasing productivity by 25%.
- Enhanced customer experience, resulting in a 95% satisfaction rate.
- Analyzed sales data to identify trends, optimize product placement.
- Achieved top store performance in regional sales rankings.
Cosmetology & Esthiology Educator + Coach
Cinta Aveda Institute
San Jose, California
2022.04 - 2023.07
- Lead the future professionals & educators with a team-focused attitude, with exceptional and proven leadership qualities.
- Ensure all classroom and clinic floor protocols and standards are maintained at all times.
- Guided students to pass state exams with a 97% success rate.
- Conveyed and utilized strong communication and interpersonal skills to establish positive rapport with students, parents and fellow educators.
- Led classroom and clinic instruction while maintaining adherence to program standards
- Enforced compliance sanitation and operational protocols
Assistant Store Proprietor/Esthetician
Benefit Cosmetics
San Francisco, CA
2021.07 - 2022.07
- Hire, orient, develop, and retain people.
- Strategic Planning & Goal Implementation.
- Leadership Development.
- Performance Reporting & Metrics Analysis.
- Scheduling & Operations Oversight.
- Creative & Critical Thinking.
- Goal Setting & Achievement Tracking.
- Curriculum or Program Development.
- Multicultural Communication.
- Educate clients while providing outstanding beauty services, selling, and upselling beauty products.
- Achieved top customer satisfaction ratings, fostering positive reviews.
- Helped with the re-opening of the Fillmore store location.
- Provided coverage for all locations in San Francisco.
Salon Manager/Hair Dresser
Hong Kong Hair Design 2
San Francisco, CA
2019.04 - 2021.04
- Managed inventory and supplies, reducing costs by 16% through smart sourcing.
- Provide haircutting, coloring, and styling services.
- Executed trend-setting hairstyles, attracting new clientele and referrals.
- Streamlined appointment scheduling, increasing daily bookings by 22%.
- Maintained high standards of cleanliness and safety, ensuring client trust.
- Developed personalized hair care plans, enhancing customer satisfaction rates.
Assistant Store Manager/Skincare Specialist
Kiehl's
San Francisco, CA
2019.10 - 2020.12
- Onboard, train, and develop team members.
- Developed personalized skincare regimens for over 200 clients.
- Implemented effective merchandising techniques to enhance product visibility.
- Analyzed sales data to optimize inventory and maximize profits.
- Implemented effective merchandising strategies, increasing foot traffic.
- Cultivated strong customer relationships, fostering loyalty and repeat business.
Education
BA - Business Administration
University of the People
Remote 2025.06 - 2026.04
Esthiology Coaching Certification -
Cinta Aveda Institute
San JoseMakeup Teaching Certification -
Make-Up Designory (MUD)
Pharmacy Technician Diploma -
Penn Foster
RemoteCosmetology Certification -
Cinta Aveda Institute
Skills
- Payroll processing support and timekeeping accuracy
- HR and employee data management within structured systems
- Attendance tracking, record maintenance, and data validation
- Compliance with internal policies and regulatory documentation standards
- Reporting and analysis of operational and workforce data
- Process consistency and workflow standardization
- Experience identifying and resolving payroll and data discrepancies
- Strong attention to detail in high-volume, deadline-driven environments
- Use of systems to support scheduling, payroll inputs, and employee records
- Cross-functional communication to support operational and administrative needs
- Ability to learn and adapt to HRIS platforms and data tools quickly
Certification
- Cosmetology License
- CPR/AED + First Aid (BLS) Certifications
Accomplishments
- Received the MAD (Make a Difference) Award within 6 months of employment at Intuitive Surgical for outstanding contributions, demonstrating initiative, teamwork, and leadership excellence.
References
Reference available upon request
Languages
- English
- Cantonese
Timeline
Esthiology Educator + Certified Esthiology Coach
Cinta Aveda Institute
2026.02 - Current
BA - Business Administration
University of the People
2025.06 - 2026.04
Medical Assembly Technician
Intuitive Surgical
2024.08 - 2025.10
Store Manager
POP MART
2023.12 - 2024.03
Cosmetology & Esthiology Educator + Coach
Cinta Aveda Institute
2022.04 - 2023.07
Assistant Store Proprietor/Esthetician
Benefit Cosmetics
2021.07 - 2022.07
Assistant Store Manager/Skincare Specialist
Kiehl's
2019.10 - 2020.12
Salon Manager/Hair Dresser
Hong Kong Hair Design 2
2019.04 - 2021.04
Esthiology Coaching Certification -
Cinta Aveda Institute
Makeup Teaching Certification -
Make-Up Designory (MUD)
Pharmacy Technician Diploma -
Penn Foster
Cosmetology Certification -
Cinta Aveda Institute