Summary
Overview
Work History
Education
Skills
Timeline
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Kristine McDonald

Los Angeles,CA

Summary

Versatile Multi-Unit Manager experienced in wide range of business needs, including strategic planning, promotional activities and team development. Accustomed to stepping into different roles every day to enable business operations to evolve and meet changing demands.

Overview

10
10
years of professional experience

Work History

Regional Manager

Tonal
09.2022 - Current
  • Established and maintained operational standards for 9 locations.
  • Forecasted sales and established processes to achieve sales objectives and related metrics.
  • Creating systems to increase sales, improve the client’s journey & experience
  • Supervised staff to optimize brand expansion initiatives and productivity.
  • Managed P&L to decrease discrepancies and retain timely and under-budget project completion.
  • Boosted brand growth by devising strategic network and marketing tactics.

District Manager

Tonal
09.2021 - 09.2022
  • Supervised 6 locations to enforce high-quality standards of operation, while running Los Angeles Showroom.
  • Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Transformed underperforming teams into productive, profitable teams.
  • Brought in exceptional candidates to boost team productivity and operational efficiency.

Showroom Manager

Tonal
07.2020 - 09.2021
  • Responsible for meeting personal & team sales goals, driving KPIs
  • Generated personal sales to meet or exceed established sales goals.
  • Top performing Showroom 2020 & 2021
  • Provided prompt, courteous service to every individual entering showroom.
  • Set goals for showroom employees and provided support and motivation to help each achieve true potential.
  • Talent development & onboarding new Showroom Managers cross regionally
  • Liaised with marketing team to identify and develop sales and promotional events.

General Manager

ASICS
11.2017 - 07.2020
  • Executed new store opening for LA Flagship Store
  • Responsible for all recruiting, hiring & development of team members
  • Created team building events & event planning for brand awareness
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Developed and implemented strategies to increase sales and profitability.
  • #1 in ADS West Region 2018-2020
  • Collaborated with cross-functional teams to develop innovative solutions.

General Manager

Cathy Jean Shoes Inc
10.2013 - 02.2016
  • Developed and implemented strategies to increase sales and profitability.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Merchandising and executing visual presentation
  • Processing incoming stock and outgoing transfers
  • Conducting bi-yearly inventory

Education

High School Diploma -

Bowie High School
Bowie, MD
06.1998

Skills

  • Strong Listening & Communication Skills
  • Retail Effectiveness
  • Team Management & Development
  • Customer Engagement Strategies
  • Relationship Building
  • Development Activities
  • Dependable and committed to excellence and success
  • Performance Goals
  • Marketing Initiatives
  • Client Satisfaction
  • Customer Service Process Improvement

Timeline

Regional Manager

Tonal
09.2022 - Current

District Manager

Tonal
09.2021 - 09.2022

Showroom Manager

Tonal
07.2020 - 09.2021

General Manager

ASICS
11.2017 - 07.2020

General Manager

Cathy Jean Shoes Inc
10.2013 - 02.2016

High School Diploma -

Bowie High School

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Kristine McDonald