Kristine Mowery
Kannapolis,NC
Summary
Quality driven Volunteer Coordinator with over 15 years of experience in the areas of volunteer engagement, project management, and communication.
Overview
16
16
years of professional experience
Work History
VOLUNTEER COMMUNICATIONS COORDINATOR
Billy Graham Evangelistic Association
Charlotte, NC
02.2020 - Current
- Provides support to the Volunteer & Community Engagement Manager and Special Projects team for the God Loves You Tour as it relates to volunteer communications & the onboarding of volunteers.
- Reviews & responds to volunteer inquiries received in the God Loves You Tour Volunteer Inbox, through phone calls, and text messages (Echo). Meets regularly with team and other departments to resolve urgent matters.
- Troubleshoots & assists volunteers in the registration/application & onboarding process as needed.
- Reports growth on new volunteer registration, on-site volunteer sign-up, and feedback related to promotional events, unique stories and volunteer experience.
- Works with others to develop & implement a strategic and effective communications plan for God Loves You Tour Volunteers.
- Created the Volunteer Communications Plan as an effective tool to coordinate and and track the status of all projects from concept to completion.
- Develops materials, procedures and tools to effectively train Volunteer Support Associates on essential software, programs, and processes. Provides ongoing training as needed to increase performance & efficiency.
- Delegates daily tasks to Associates. Measures efficiency & quality of work through regular observation, tests and exercises.
VOLUNTEER SUPPORT ASSOCIATE
Billy Graham Evangelistic Association
Charlotte, NC
04.2019 - 02.2020
- Provided support to the Special Projects Supervisor as it relates to all Volunteer efforts related to the Decision America Tour.
- Facilitated and lead local volunteer event to promote DAT within the individual tour cities and surrounding communities.
- Managed Facebook group for DAT volunteers; facilitated, mediated, collaborated, and contributed content daily to provide information and encourage prayer and fellowship.
- Created reports and analyzed volunteer activity on Facebook page for ways to improve operation of group.
- Placed volunteers in much needed positions based on preference and skill set.
OPERATIONS & PRODUCTION
Springs Creaitve Products Group LLC
Rock Hill, SC
10.2017 - 12.2018
- Demonstrated the ability to complete tasks accurately despite interruptions and competing demands.
- Organized, scheduled and assigned production work.
- Identified inefficiencies and made recommendations for process improvements.
- Proactively identified and solved complex problems that impact operations management and the business direction.
MERCHANDISE ASSISTANT & ASSOCIATE
Springs Creative, Jo-Ann Fabrics, JS Royal
10.2009 - 09.2017
- Oversaw the complete product development lifecycle from concept through production.
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
- Kept current on market and product trends to effectively answer customer questions.
- Spearheaded the creation of blogs and social media content
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
CONSTRUCTION AMERICORPS
Habitat for Humanity of Charlotte
Charlotte, NC
08.2008 - 09.2009
- Aided in the building of simple, decent, and affordable housing throughout the Charlotte area. Worked alongside homeowners, volunteers, and donors on a weekly basis.
AMERICORPS MEMBER
AmeriCorps National Civilian Community Corps
Charlotte, NC
10.2007 - 07.2008
- Strengthened communities through team-based national and community service. Served to meet the nation's critical needs in the areas of public safety, education, human needs, and the environment.
Education
High School Diploma -
Trabuco Hills High School
Mission Viejo, CA2005
Skills
- Strong interpersonal skills
- Sound judgement
- Analytical thinker
- Skilled multi-tasker
- Volunteer management
- Supervision & leadership
- High-pressure environments
- Volunteer scheduling
- Social media knowledge & use
- Data organization & management
- Processes and procedures
- Project management
- Progress tracking & reporting
- External communications
- Microsoft Office certifications
Affiliations
GROUP LEAD & MODERATOR/ Billy Graham Rapid Response Team - Monthly Widow Zoom calls
2022-2023
CHAPLAIN/ Billy Graham Rapid Response Team
2020 to 2023
Crisis-trained to meet the critical need for emotional and spiritual care following disasters.
GROUP LEADER/ GriefShare at LifePointe Church
2020 to 2021
Lead and facilitated a 13-week Christ centered grief recovery support group to provide help and healing for those experiencing the loss of a loved one.
DOORKEEPER/ The Billy Graham Library
2017 to 2022
Active in ministering to guests and loving on all those who enter the premises.
EMPLOYEE OF THE MONTH
Springs Creative Products Group, LLC
November 2015
"In recognition for outstanding performance and dedication. Kristine has channeled her passion for the Quilts of Valor Foundation to bring positive recognition to our company and to strengthen ties with our community. She has demonstrated an ability to lead...and challenge herself [in] taking on the task of learning sewing and for addressing an aversion to public speaking head on. "
Timeline
VOLUNTEER COMMUNICATIONS COORDINATOR
Billy Graham Evangelistic Association
02.2020 - Current
VOLUNTEER SUPPORT ASSOCIATE
Billy Graham Evangelistic Association
04.2019 - 02.2020
OPERATIONS & PRODUCTION
Springs Creaitve Products Group LLC
10.2017 - 12.2018
MERCHANDISE ASSISTANT & ASSOCIATE
Springs Creative, Jo-Ann Fabrics, JS Royal
10.2009 - 09.2017
CONSTRUCTION AMERICORPS
Habitat for Humanity of Charlotte
08.2008 - 09.2009
AMERICORPS MEMBER
AmeriCorps National Civilian Community Corps
10.2007 - 07.2008
High School Diploma -
Trabuco Hills High School
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