Kristine Muerong
Pahoa
Summary
Accomplished Small Business Specialist at Taketa, Iwata, Hara & Associates, skilled in financial planning and customer relationship development. Enhanced client visibility through strategic marketing and improved operational efficiency by 20%. Proven leader with strong organizational skills and a knack for fostering teamwork, driving business growth, and delivering exceptional service.
Overview
7
7
years of professional experience
Work History
Small Business Specialist - Accountant
Taketa, Iwata, Hara & Associates
2024.06 - Current
- Analyzed client needs to provide tailored small business solutions.
- Developed and implemented strategic marketing plans to enhance client visibility.
- Supported clients in financial planning, budgeting, and cash flow management.
- Conducted market research to identify growth opportunities for small businesses.
- Facilitated workshops and training sessions on best practices for small business operations.
Assistant Branch Manager
Enterprise Mobility
2022.09 - 2024.06
- Managed daily branch operations, ensuring compliance with policies and procedures.
- Supervised team performance, providing guidance and support to enhance productivity.
- Developed training programs for staff, improving service quality and customer satisfaction.
- Implemented process improvements that streamlined workflows and reduced operational delays.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
Front End Supervisor/Front Office Clerk
Malama Market
2018.09 - 2022.09
- Led daily operations, ensuring optimal staff performance and adherence to store policies.
- Trained new team members on customer service protocols and operational procedures.
- Managed inventory levels, coordinating with suppliers to maintain stock availability.
- Implemented process improvements that enhanced workflow efficiency and reduced waste.
- Resolved customer inquiries and complaints, fostering positive shopping experiences.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cash drawers in five checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
Intern
Waiakea Water
2022.01 - 2022.05
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
Education
Bachelor of Science -
University of Hawaii At Hilo
Hilo, HI2022-05
Skills
- Developing customer relationships
- Operations management
- Follow-up skills
- Social media marketing
- Experience management
- Daily ledgers
- Opening accounts
- Taxation
- Customer relationships
- Staff management
- Reporting and documentation
- Teamwork
- Teamwork and collaboration
- Time management
- Attention to detail
- Organizational skills
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Pangasinan
Native or Bilingual
Timeline
Small Business Specialist - Accountant
Taketa, Iwata, Hara & Associates
2024.06 - Current
Assistant Branch Manager
Enterprise Mobility
2022.09 - 2024.06
Intern
Waiakea Water
2022.01 - 2022.05
Front End Supervisor/Front Office Clerk
Malama Market
2018.09 - 2022.09
Bachelor of Science -
University of Hawaii At Hilo