Kristine Nielsen
Backus,MN
Summary
Proven track record of enhancing team performance at Pequot Tool Mfg. by maintaining high standards. Skilled in heavy lifting and fostering strong customer relationships, demonstrated through a history of meeting tight deadlines and exceeding service expectations. Achieved significant improvements in operational efficiency and customer satisfaction.
Overview
21
21
years of professional experience
Work History
Finisher
Pequot Tool Mfg.
03.2022 - 03.2023
- Assisted in training new finishers, ensuring proper understanding of job responsibilities and techniques for optimal performance.
- Maintained a clean work environment, promoting a positive atmosphere conducive to high-quality output.
- Demonstrated strong attention to detail when performing intricate finishing tasks on complex products or designs.
- Completed projects within established deadlines while maintaining stringent quality standards throughout the work process.
Mail Carrier
United States Post Office
12.2017 - 03.2020
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
Cashier Team Lead
Walmart
02.2017 - 03.2017
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Phone Sales Representative
New Partners Telemarketing
10.2014 - 10.2016
- Answered questions about company offerings with knowledgeable responses about products and services.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Troubleshot problems for callers and helped independently resolve common issues.
- Collaborated with team members to share best practices, enhancing overall team performance.
Assistant Manager
Superamerica
09.2013 - 10.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Cashier
Superamerica
04.2012 - 09.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier Team Lead
Superamerica
05.2002 - 04.2004
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Education
Associate Of General Studies -
Brainerd High School
Brainerd, MN2004
Skills
- Heavy Lifting
- Deadline-oriented
- Quality Control
- Lean Manufacturing Processes
Timeline
Finisher
Pequot Tool Mfg.
03.2022 - 03.2023
Mail Carrier
United States Post Office
12.2017 - 03.2020
Cashier Team Lead
Walmart
02.2017 - 03.2017
Phone Sales Representative
New Partners Telemarketing
10.2014 - 10.2016
Assistant Manager
Superamerica
09.2013 - 10.2014
Cashier
Superamerica
04.2012 - 09.2013
Cashier Team Lead
Superamerica
05.2002 - 04.2004
Associate Of General Studies -
Brainerd High School
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