Connor Burlet
Backus,MN
Summary
Hardworking professional skilled at diagnostics and repairs. Proactive and communicative with strong background in cultivating client satisfaction and loyalty. Well-versed in water treatment solutions and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Service Technician
Culligan Water
Bemidji, MN
06.2021 - Current
- Performed preventative maintenance on water treatment systems, including commercial and household filters, softeners, drinking water systems, as well as other water treatment systems.
- Researched new technology that could be used to improve existing water treatment systems.
- Built a strong rapport with customers while delivering products related to their water treatment systems.
- Supervised and trained staff in water treatment operations, including safety protocols.
- Installation, repair, and maintenance of water treatment systems.
- Assisted the sales department during times of need.
- Promoted company programs, warranty sales and seasonal promotions to boost sales.
- Collaborated with sales team members on strategies for increasing sales volume.
- Tracked sales volume, potential sales, and client base expansion with periodic sales reports.
Security Officer
Securitas Security Services USA
Bemidji, MN
12.2020 - 06.2021
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Maintained accurate logs of all security related activities.
- Investigated all reported incidents of theft or vandalism on premises.
- Enforced access control measures in accordance with established procedures.
- Assisted pipeline workers with ensuring their equipment was vandalized or damaged.
Corrections Officer
NMJC School of Cosmetology
Bemidji, MN
04.2016 - 11.2020
- Monitored inmates' behavior to detect any signs of physical or psychological distress, as well as potential for violent outbursts.
- Ensured safety and security of inmates within the facility by conducting searches, supervising activities, and maintaining order.
- Assisted in the development of individualized treatment plans for each inmate based on their needs and risk factors.
- Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
- Responsible for writing very detailed reports on incidents that were often subpoenaed during court hearings.
Education
Criminal Justice
Bemidji State University
Bemidji, MNSkills
- Customer Service
- Lead prospecting
- Records Management
- Lead Generation
- Sales closing
- Customer Retention
- Territory sales
- Closing Techniques
- Product Promotions
- Interpersonal communication skills
- Cold-calling
- Post-sales support
Timeline
Service Technician
Culligan Water
06.2021 - Current
Security Officer
Securitas Security Services USA
12.2020 - 06.2021
Corrections Officer
NMJC School of Cosmetology
04.2016 - 11.2020
Criminal Justice
Bemidji State University
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