Kristine Ozuzu
Houston,TX
Summary
Customer-focused professional with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
5
5
years of professional experience
Work History
Retail Associate
Walmart Inc.
Arlington, TX
02.2025 - 08.2026
- Engaged customers by providing expert advice on product selection and inquiries.
- Processed transactions accurately, contributing to positive customer experiences at point of sale.
- Assisted in inventory management and restocked items to maintain optimal supply levels.
- Received and organized merchandise from suppliers, improving inventory readiness and accessibility.
- Coordinated daily team operations, supporting achievement of departmental performance goals.
- Collaborated with management and cross-functional teams to support inventory accuracy and merchandising standards.
Customer Service Representative
The Wendy's Company
Arlington, TX
02.2024 - 12.2025
- Resolved customer complaints and addressed issues promptly to ensure satisfaction.
- Provided prompt responses to customer inquiries about products and services., providing accurate information about products and services.
- Delivered knowledgeable and friendly service, promoting high levels of customer satisfaction.
- Operated point-of-sale system, processing transactions efficiently and accurately.
- Assisted customers with menu selections and order placements to improve service flow.
- Initiated friendly conversations with customers to enhance their experience. in friendly interactions, contributing to positive overall experience.
- Fostered strong customer relationships through personalized assistance, enhancing loyalty.
- Encouraged repeat business by developing lasting connections with customers.
Front line sales Representative
McDonald's Corporation
Houston , Texas
01.2022 - 09.2023
- Ensured high customer service standards by promptly addressing inquiries and resolving complaints, enhancing customer satisfaction.
- Processed customer orders accurately using point-of-sale system, contributing to smooth transaction flow.
- Recommended additional items based on customer preferences, boosting sales engagement.
- Assisted customers with menu selections and special requests, enhancing overall experience.
- Provided comprehensive product information, aiding customers in informed purchasing decisions.
- Planned promotional activities within budget guidelines to boost product visibility.
- Stocked supplies and ingredients, optimizing operational efficiency.
Education
Bachelor of Science - Accounting
The University of Texas At Arlington
Arlington, TX08-2028
Skills
- Sales techniques
- Product recommendations
- Sales forecasting
- Sales reporting
- Inventory management
- Team collaboration
- Customer service
- Communication skills
Affiliations
- Member- Women in Business Association
- Member - African Students Association
Timeline
Retail Associate
Walmart Inc.
02.2025 - 08.2026
Customer Service Representative
The Wendy's Company
02.2024 - 12.2025
Front line sales Representative
McDonald's Corporation
01.2022 - 09.2023
Bachelor of Science - Accounting
The University of Texas At Arlington