Quintrell Flowers
Grovetown,Georgia
Summary
Motivated Retail and Warehouse Professional with strong customer service and materials handling experience. Delivered exceptional service by fostering positive communication and addressing customer needs while maintaining accurate inventory and optimizing storage. Focused on contributing to team success and embracing new challenges to enhance professional development.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Retail Associate
JD Sports
Augusta, GA
08.2023 - Current
- Assisted customers with product selection and provided excellent service
- Assisted customers with product selection and inquiries.
- Assisted customers in finding products, answered questions, and made product recommendations.
- Delivered exceptional customer service during peak hours to ensure customer satisfaction.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Maintained organized and clean store environment to support positive shopping experience.
- Maintained store appearance by stocking shelves, organizing merchandise displays, and cleaning counters.
- Created engaging merchandise displays to attract customers and promote products.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Operated point-of-sale system for transactions and returns.
- Rang up retail purchases and processed payment cards, returning appropriate cash and coin to customers.
- Collaborated with team members to meet sales targets.
- Processed inventory shipments and restocked shelves efficiently.
- Engaged in training new staff on store policies and procedures.
- Organized backroom storage areas for efficient access to merchandise.
Event Staff/Customer Service / Warehouse Support
The Masters Tournament
Augusta, GA
04.2022 - 04.2026
- Provided assistance and directions to guests in a high-traffic environment
- Delivered professional and friendly service to enhance guest experience
- Worked efficiently under pressure during large-scale events
- Managed inventory by stocking and restocking merchandise and supplies throughout the event
- Monitored inventory levels and reported low stock to supervisors
- Received, organized, and stored shipments in designated warehouse areas
- Maintained clean, organized, and safe stock areas
- Supported daily warehouse operations to ensure products and supplies were available for events
Team Member
Krispy Kreme
07.2022 - 08.2022
- Served customers, enhancing overall experience through attentive service
- Prepared and handled food items to meet safety standards, ensuring customer health and satisfaction
- Prepared and handled food items following safety standards
- Restocked supplies to maintain inventory levels.
- Assisted in inventory management by restocking supplies as needed.
- Operated equipment safely, following all health and safety regulations.
Education
High School Diploma - Class of 2024
Cross Creek High School
Augusta, GA 08.2020 - 05.2024
Skills
- Customer service
- Sales techniques
- Product knowledge
- Point of sale systems
- Inventory management
- Stock management
- Retail promotions
- Sales promotion
- Loss prevention
- Product merchandising
- Customer engagement
- Time management
- Multitasking ability
- Attention to detail
- Team collaboration
- Conflict resolution
- Problem solving
- Reliability
- Proactivity
- Communication skills
- Written communication
- Problem-solving
Timeline
Retail Associate
JD Sports
08.2023 - Current
Team Member
Krispy Kreme
07.2022 - 08.2022
Event Staff/Customer Service / Warehouse Support
The Masters Tournament
04.2022 - 04.2026
High School Diploma - Class of 2024
Cross Creek High School
08.2020 - 05.2024