K P
Meridian,ID
Summary
Knowledgeable Training Specialist successful at developing and overseeing site-based and online training programs. Decisive and disciplined professional with personable style and thorough approach.
Overview
19
19
years of professional experience
Work History
Trainer
ContinuumGlobal
Boise, ID
10.2011 - 07.2023
- Explained goals and expectations required of trainees.
- Notified stakeholders regarding behavioral concerns, attendance tracking and additional pertinent information relating to achievement of effective training.
- Managed the technical setup for virtual classrooms, ensuring that all systems are functioning properly prior to class start time.
- Assisted with troubleshooting technical problems related to online platforms used for delivering instruction.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Collaborated with managers to ensure alignment of training objectives.
Customer Service Representative
Citibank
Boise, ID
01.2005 - 08.2010
- Maintained a high level of professionalism when dealing with difficult customers.
- Identified opportunities for upselling additional products or services based on customer needs.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Education
High School Diploma -
Borah High School
Boise, ID01-1991
Skills
- Online Instruction
- Subject matter expertise
- Industrial technology
- New Hire Training
- Creative Problem-Solving
- Group and individual instruction
- Brand building and awareness
- Training initiatives
- Materials Organization
- Proficient in [Software]
Timeline
Trainer
ContinuumGlobal
10.2011 - 07.2023
Customer Service Representative
Citibank
01.2005 - 08.2010
High School Diploma -
Borah High School