Kristine Marie Thompson
Gwinn
Summary
Proficient professional specializing in customer relationship management and billing resolution. Known for maintaining professionalism under pressure and driving customer satisfaction through effective communication and problem resolution. Detail-oriented Customer Service Representative specializing in customer satisfaction and efficient billing resolutions. Experienced in managing accounts and resolving complex issues, ready to contribute to enhancing service quality and customer loyalty.
Overview
12
12
years of professional experience
Work History
Customer Service Representative/Billing Support Specialist
TelNet Worldwide/Ipfone Company
Gwinn
11.2019 - Current
- Assisted customers with product inquiries and technical support.
- Managed customer accounts and updated service information promptly.
- Resolved billing issues and processed payments efficiently.
- Collaborated with team members to improve service processes.
- Documented customer interactions in the company's CRM system accurately.
- Educated customers on new services and features effectively.
- Handled escalated complaints while maintaining professionalism and patience.
- Provided feedback to management on service trends and customer needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Updated databases with new and modified customer data.
Car Detailer
Frei Chevrolet
Marquette
11.2015 - 03.2018
- Cleaned and polished vehicles to maintain high standards of appearance.
- Inspected vehicles for damage and reported findings to management.
- Vacuumed interiors and shampooed carpets for thorough cleanliness.
- Used pressure washers to clean exteriors and wheel wells effectively.
- Assisted in training new staff on detailing techniques and safety protocols.
- Cleaned cars both externally and internally by hand or with use of automated equipment.
- Washed exterior surfaces to remove dirt and debris from the body of the vehicle.
- Washed wide range of vehicles each day.
- Cleaned windows inside and out using glass cleaner solution.
- Cleaned upholstery, rugs and other surfaces with cleaning agents to remove dirt and debris.
- Used steam cleaning equipment to remove dirt from engine and engine compartment.
- Removed tar spots, tree sap and bird droppings from exterior surfaces using special cleaning solutions.
Housekeeper/Inspector/Assistant Manager
Holiday Inn Marquette
Marquette
08.2013 - 11.2015
- Cleaned guest rooms thoroughly to maintain high cleanliness standards.
- Restocked supplies and amenities in guest bathrooms and common areas.
- Assisted with laundry duties, including washing, drying, and folding linens.
- Reported maintenance issues promptly to ensure guest satisfaction.
- Followed safety protocols when handling cleaning chemicals and equipment.
- Collaborated with team members to complete daily cleaning schedules efficiently.
- Maintained cleanliness in public areas, including lobbies and dining spaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Emptied trash receptacles throughout the property.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Interacted pleasantly with clients and guests when performing daily duties.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Responded to requests from guests regarding housekeeping needs.
- Inspected guest rooms after cleaning to ensure they were presentable.
Education
High School Diploma -
Negaunee High School
Negaunee06-2009
Skills
- Customer relationship management
- Billing resolution
- Account management
- Time management
- Customer satisfaction
- Data entry
- Customer service
- Multi-line phone talent
- Computer proficiency
Timeline
Customer Service Representative/Billing Support Specialist
TelNet Worldwide/Ipfone Company
11.2019 - Current
Car Detailer
Frei Chevrolet
11.2015 - 03.2018
Housekeeper/Inspector/Assistant Manager
Holiday Inn Marquette
08.2013 - 11.2015
High School Diploma -
Negaunee High School