Lizabeth Jasso
Dallas,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative /Court Support Specialist
Cowboy Bail Bonds
Dallas, TX
01.2018 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of information and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
Marketer
Smile Zone Of East Dallas
Dallas, TX
02.2017 - 12.2017
- Manage appointments by making follow up appointment's and creating new appointments for new patients
- Established Marketing skills by going out to the public and passing out flyers to inform the public about our services
- Reviewed the history of patients and review their insurance by checking if there active and eligibility.
- Identified appropriate marketing channels and target customers for campaigns.
- Coordinated with social media, public relations and other teams to execute product introductions.
Customer Service
Container Store
04.2016 - 12.2016
- Assist customers on the phone
- Place orders, answer questions and handle all shipping and product questions our customers may have
- Cleaned and straightened designated store areas on a regular basis
- Recommended sales or special offer items on a regular basis
- Performed restocking and inventory checks, labeled and arranged items for all departments.
Ticket Agent
Omnibus
09.2014 - 06.2015
- Create and book travel reservations
- Deal with customer complaints in a calm and professional manner always geared toward resolution
- Answer questions courteously regarding ticketing and baggage handling
- Print itineraries and tickets
Hostess
11.2013 - 02.2014
- Monitored the open dining sections of restaurant for empty and clean tables
- Estimated wait times for guests
- Monitored the guest waiting list, and ensured that the needs of the guests were met during their waiting
- Answered the telephone, booking reservations
- Arranged to have tables moved together to accommodate large parties.
Education
High School Diploma -
W.H. Adamson High School
Skills
- Professional Skills
- Sound abilities with
- MS Office applications including Outlook, Excel, and Word
- Typing (30 wpm)
- Excellent prioritization and organizational Skills
- Customer Service Skills
- Telephone Skills
- Excellent ability to foster and sustain cordial and professional relationships with co-workers, and customers
- High time management and problem – solving skills
- Superior communication skills: written/ verbal, bilingual
- Information Updates
- Enrollment Assistance
- Customer Relationship Management
- Document and Records Management
- Call Volume and Quality Metrics
- Issue and Complaint Resolution
- Customer Account Management
Certification
Paralegal Certificate Professional Development Institude at UNT 4 months
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative /Court Support Specialist
Cowboy Bail Bonds
01.2018 - Current
Marketer
Smile Zone Of East Dallas
02.2017 - 12.2017
Customer Service
Container Store
04.2016 - 12.2016
Ticket Agent
Omnibus
09.2014 - 06.2015
Hostess
11.2013 - 02.2014
High School Diploma -
W.H. Adamson High School