Destiny Torres
T-Mobile
ROCHESTER,NY
5
years of professional experience
Compassionate professional with experience in customer service, caregiving, and healthcare support. Skilled in direct care, daily activity assistance, medication administration, G-tube feeding, and meal preparation. Known for delivering exceptional support and fostering positive experiences. Committed to teamwork and maintaining a respectful, organized environment.
Work History
Customer Service Representative
2 Years 4 Months- Assisted customers with billing, account inquiries, device setup, and service issues to ensure satisfaction.
- Resolved customer concerns efficiently, enhancing overall customer experience.
- Processed payments, upgrades, activations, and account changes.
- Educated customers on products, plans, and available services.
- Educated customers on products, plans, and services to empower informed decisions.
- Documented customer interactions and account updates accurately.
Direct Support Professional
11 Months- Delivered compassionate direct care to enhance quality of life for individuals with developmental disabilities.
- Administered medications according to prescribed care plans.
- Assisted with personal care, hygiene, dressing, and daily activities.
- Provided G tube feeding and related nutritional support.
- Supported individuals with community activities and life skills development.
- Facilitated community activities and life skills training to promote independence and social engagement.
- Ensured a safe, clean, and supportive environment to foster well-being and comfort.
- Documented care, behaviors, and daily activities accurately.
Direct Support Professional
1 Year 10 Months- Provided compassionate, hands-on care and support to children and individuals with developmental disabilities and complex needs.
- Assisted with activities of daily living, including personal hygiene, feeding, dressing, mobility, and positioning.
- Maintained a safe, supportive, and structured environment while following individualized care plans.
- Supported individuals with behavioral, emotional, and physical needs while promoting independence and dignity.
- Communicated effectively with families, coworkers, nurses, and other members of the care team.
- Documented daily activities, behaviors, incidents, and changes in individual needs accurately and professionally.
- Followed health, safety, medication, and emergency procedures in accordance with organizational policies.
Education
No Degree - Nursing
High School Diploma
Skills
Customer Service & Communication
Documentation management
Data Entry
Microsoft Office
Medication Administration
G-Tube Feeding
Personal Care Assistance
Meal Preparation
Patient & Direct Care
Life Skills Development
Behavioral & Emotional Support
Team Collaboration
Problem Solving
Conflict Resolution
Time Management
Organizational management
Attention to Detail
Safety & Compliance
Professional Communication
Professional Skills
Timeline
Customer Service Representative
T-Mobile
03.2024 - 07.2026Read More
Direct Support Professional
Lifetime Assistance
03.2023 - 02.2024Read More
Direct Support Professional
Mary Cariola Children's Center
03.2021 - 01.2023Read More
Monroe Community College
No Degree from Nursing
Read More
School Without Walls
High School Diploma
Read More