Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Kristine Vinson

Big Pine Key,FL

Summary

Dedicated senior professional with several years of experience in providing superb customer service. Expert in establishing rapport by listening to customers and understanding specific needs. Manage consistent one-call resolution to offer prompt and streamlined service.

Overview

7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Senior Customer Service Representative

American Family Insurance
Key West, FL
10.2021 - Current
  • Demonstrated policy expertise by leveraging an in-depth understanding of life, health, auto, home, and commercial insurance products.
  • Analyzed customer data to identify opportunities for upselling services.
  • Handled difficult situations with tact, diplomacy, and professionalism.
  • Provided technical support to customers via phone, email and chat.
  • Managed incoming calls from customers while providing exceptional service.
  • Resolved escalated customer complaints in a timely manner.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.

Automotive Sales Consultant

Southtowne Motors
Riverdale, GA
07.2019 - 05.2020
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Generated consistent referrals and repeat business by providing exceptionally knowledgeable and friendly service.
  • Demonstrated vehicles and features, and conduct test drives.
  • Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
  • Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts.
  • Maintained compliance with all service, quality, and regulatory standards.
  • Established and devised strategy to meet personal goals consistent with dealership standards of productivity.

Kennel Attendant

Obedient By Nature
Villa Rica, GA
07.2018 - 06.2019
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases.
  • Kept animal coats clean and healthy with regular washing, grooming and trimming.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Maintained clean and organized boarding areas to promote animal wellbeing.
  • Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services.
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.

Education

Property Casualty -

Property Casualty License
08.2021 - 08.2025

High School Diploma -

Penn Foster High School
Foster, PA
08.2016

Skills

  • Product and Service Sales
  • Exceptional Customer Service
  • Multi-tasking strength
  • 95 WPM typing speed
  • Spreadsheet management
  • Good listening skills
  • Microsoft Office
  • Banking
  • Microsoft Excel
  • Insurance sales
  • Organizational skills
  • Computer skills
  • Dental assisting
  • Phone etiquette
  • Data entry
  • Microsoft Word
  • Hospitality
  • Guest services
  • Guest relations

Certification

  • Teaching Certification, 08/01/21, 06/01/23
  • Property & Casualty License
  • Certified Dental Assistant, 09/01/17, Present
  • X-Ray Certification

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Senior Customer Service Representative

American Family Insurance
10.2021 - Current

Property Casualty -

Property Casualty License
08.2021 - 08.2025

Automotive Sales Consultant

Southtowne Motors
07.2019 - 05.2020

Kennel Attendant

Obedient By Nature
07.2018 - 06.2019

High School Diploma -

Penn Foster High School

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